Komal Shukla

Results-driven Process Coordinator with 4 years of progressive experience across IT (LMS) and rubber manufacturing industries. Proven ability to coordinate across departments, drive timely task completion, and maintain individual and team accountability for every team member. Hands-on experience managing CRM portals for lead tracking and supporting sales teams in deal and lead closure.

Proficient in structured follow-ups including FMS, Ultimate Checklist, Delegation Process, and BTD (Before Time Delivery) sheets to ensure zero task slippage. Experienced in customer relationship management – issuing purchase orders, sending quotations, and conducting payment follow-ups via email. Represented the organization at the All India Rubber Exhibition at Nesco, Mumbai.

Consistently reported directly to Directors on process bottlenecks, loop-falls, and workflow performance to ensure transparent leadership-level communications.

Process Coordinator - Violet Info Private Limited – IT / LMS - Mumbai

(2024-05 - 2026-04)

• Coordinated daily operational activities and ensured smooth workflow execution.
• Managed CRM portal – updated leads, monitored pipeline, and coordinated with sales team for lead closure.
• Maintained operational records using FMS, maintained Ultimate Checklist, Delegation Process & BTD sheets.
• Managed end-to-end customer communication – issuing purchase orders, sending quotations, and conducting payment follow-ups via email.
• Tracked tasks across all departments, ensuring timely completion and zero task slippage.
• Monitored and reported weekly KPIs & employee progress to management.
• Reported directly to Directors on operational performance, process bottlenecks and workflow efficiency.
• Collaborated with cross-functional teams to gather feedback and implement process improvements.
• Ensured adherence to processes and supported continuous improvement initiatives.

Process Coordinator - Elastomeric Impex Pvt Ltd – Rubber Mfg. - Mumbai

(2022-05 - 2024-02)

• Managed Order Processing for 4 months – sent Purchase Orders & Quotations; handled payment follow-ups via email.
• Participated in All India Rubber Exhibition at Nesco, Mumbai; coordinated with employees & sales team.
• Tracked tasks across all departments using FMS, Ultimate Checklist & Delegation Process sheets.
• Maintained operational records, production schedules & compliance documentation.
• Reported directly to Directors on operational performance and process adherence.
• Coordinated across departments for timely task & project completion; tracked individual accountability.
• Monitored and reported weekly KPIs & employee progress to management.
• Identified and reported process bottlenecks & loop-falls for timely resolution.
• Ensured transparent communication and efficient workflow across the organization.

Master of Commerce - M.Com - University of Mumbai (Kalina Campus) (2022)