Kommu Naveen

Innovative and results-driven technology professional with 13+ years of experience in IT training, retail training, and eCommerce training. Adept at building complex solutions using fundamental technologies to maximize organizational efficiency and performance. Accomplished researcher and problem solver who transforms challenges into opportunities by mastering advanced skills and streamlining processes.

Passionate about leveraging technology to drive learning and development, with a natural ability to translate deep technical knowledge into engaging, easy-to-understand training. Proven expertise in delivering impactful training programs, enhancing workforce capabilities, and helping individuals achieve career success while aligning with organizational goals.

IT Trainer - Tech Mahindra Smart Centre - CADRE, ECIL

(2024-01)

• Plan and structure training sessions to ensure effective learning and engagement.
• Possess a strong understanding of MS Office applications, including Word, Excel, PowerPoint, and Advance Excel.
• Adjust training content and delivery methods to suit different learning styles and skill levels.

Retail / E-commerce Trainer - Big Basket - Hyderabad

(2023-01 - 2024-12)

• Delivered classroom and practical training on E-Commerce platform (Bigbasket).
• Trained students on product listing, order processing, and store management.
• Group A, B, C, D Management Level Trainings.
• Delivering Technical Trainings Like Advance Level, Excel and other Softwares.

Placement Officer - Tech Mahindra Smart Centre - CADRE, ECIL

(2022-01 - 2023-12)

• Overall responsible to achieve the center targets
• Ensure Placement for the trainees as per the given targets.
• Identification of 10 new potential employers/ companies for placement and build rapport with them every month, organize candidate's motivational activities.
• Conduct skill test to each student from each batch on monthly basis.
• Conduct counseling to the students regarding placements and careers.
• Coordinate with faculties and other team members of the organization.
• Plan, direct and implement training and development initiatives for the centre
• Monitoring overall progress and use of resources, initiating corrective action where necessary

Soft Skill Trainer - Tech Mahindra Smart Centre - CADRE, ECIL

(2021-01 - 2022-12)

• Delivered comprehensive training programs on Communication Skills, Personality Development, Leadership, Team Building, Goal Setting and Workplace Etiquette.
• Designed and developed training content, presentations and learning activities.
• Identified training needs through skill-gap analysis and customized training programs accordingly.
• Delivered employability and career readiness programs to enhance job placement opportunities.
• Mentored and guided trainees to achieve personal and professional development goals.
• Supported placement activities by conducting interview preparation sessions, resume-building and career guidance programs.

Retail Trainer - Tech Mahindra Smart Centre - CADRE, ECIL

(2019-01 - 2021-12)

• Delivered training on Retail Operations, Sales Techniques, Customer Service, and Store Management.
• Trained employees on product knowledge, customer engagement, upselling, and cross-selling strategies.
• Facilitated sessions on POS operations, inventory management, billing, and stock control.
• Developed training materials, SOPs, and retail learning resources.
• Conducted role plays and practical demonstrations to enhance customer handling skills.
• Evaluated trainee performance and provided coaching to improve sales and customer satisfaction.

IT Trainer - Tech Mahindra Smart Centre - CADRE, ECIL

(2015-12 - 2019-12)

• Assisted in the efficient daily operations of the computer systems division.
• Assisted trainees in doing their IT project in the lab by clearing their doubts.
• Preparing question papers with macros in order to do automatic correction of test papers.
• Prepare the learning environment and resources, including setting up IT equipment where appropriate.
• Be practical enough to make the overall training session fruitful to the trainees.
• Introduce different learning principles like showing live examples and case study analysis

Assistant - Tech Mahindra Smart Centre - Nirnaya, East Marredpally, Secunderabad - Secunderabad

(2014-04 - 2015-12)

• Assisted in the efficient daily operations of the computer systems division.
• Planned and carried out daily tasks as directed by management.
• Generated day-to-day reports on operations and repairs, as required.
• Maintained Data in the online MIS system as prescribed by the management
• Assisted trainees in doing their IT project in the lab by clearing their doubts
• Conducted IT classes to trainees as and when required
• Preparing question papers in consultation with trainers using and creating macros in order to do automatic correction of test papers

Junior Assistant - Cameo Corporate Services - Tirmulgherry, Secunderabad

(2012-05 - 2014-04)

• Provided training to junior, contractual and part-time employees regarding data entry, company systems and processes.
• Manage the team of 8 members and finish the task of Data Entry and then report the same to the management.
• Provided first-hand support on all computer equipment and printers.
• Updated documents and databases.

Customer Care Executive/MIS - Sumit Global solutions - Madhapur, Hitech-city

(2011-05 - 2012-04)

• Data entry.
• Data mapping by using lookups.

Master of Economics - Economics - Osmania University, Hyderabad (2014-01 - 2016-12)

Bachelor of Economics - Economics - Dr BR Ambedkar University, Hyderabad (2011-01 - 2014-12)

Diploma in Hardware Engineering and Linux Network Administration - Hardware Engineering and Linux Network Administration - CMTES, Secunderabad (2013-01 - 2014-12)

Diploma in Information Process - Information Process - Set win, East Marredpally, Secunderabad (2011-01 - 2012-12)

Higher Secondary - Math's, Economics and Commerce (M.E.C) - New Govt. Junior College, YMCA, Secunderabad (2009-01 - 2011-12)

SSC - SPG Boys High School, Secunderabad (2010-12)