Kowsalya

Process Expert with 2+ years managing end-to-end process workflows, cross-functional communication, and performance reporting within a fast-paced SAP ERP environment. Skilled at building weekly dashboards, KPI decks, and structured documentation that drive data-informed decisions, and experienced in resolving customer and stakeholder issues quickly across email and live channels. Comfortable learning new platforms fast and standardizing processes for teams to follow.

Process Expert at Maersk Global Service Centre India (P) Ltd. (2022-12 – 2024-07)

• Coordinated end-to-end order-to-cash workflows in SAP — scheduling, order processing, and invoicing — keeping operations running on time across multiple stakeholders.
• Validated supporting documents and processed Sales/Purchase Order requests based on vendors (line cards) and country requirements; submitted PO requests once the Purchase Requisition Number was generated.
• Analyzed revenue and cost leakage reports to identify optimization opportunities and implemented corrective actions, directly improving operational efficiency.
• Created and maintained Sales and Purchase contracts in SAP, verifying pricing, vendor, and country-specific details so that downstream order processing and invoicing ran accurately and without rework.
• Resolved complex intercompany billing disputes end-to-end, managing follow-through until closure — the same issue-resolution discipline needed for customer support across channels.

Senior Associate at Wipro Ltd. (2020-02 – 2021-07)

• Delivered end-to-end "quote-to-cash" order management support to external customers and internal partners, handling inquiries and ensuring smooth transaction flow — core customer support experience across a live queue.
• Generated and managed contracts, invoices, and entitlement documentation in SAP, maintaining accuracy and compliance — the same documentation discipline needed for standardized operating procedures.
• Built Excel macros as part of a process-automation initiative, cutting manual work and improving team efficiency — direct experience streamlining operational tools, transferable to Google Sheets.
• Managed high-value, high-complexity accounts and resolved escalated disputes while maintaining strong client relationships.
• Produced and distributed monthly TAT, accuracy, and inflow/outflow reports to management, tracking performance metrics to flag issues early.

B.Sc. in Mathematics – Thiagarajar College, Madurai (2018-06)

HSC – S.B.K Girl's Higher Secondary School, Aruppukottai (2015-06)