Senior Manager-QA, Testing, Playwright, MCP, GEN-AI Testing
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A seasoned IT professional with around 21 years of experience focused on Software Testing Services. Expertise in Testing Delivery Management / Pre-sales, Solutioning / Client Management / Talent Management / Innovation, QA Project and Program Management, Quality Engineering, Analytics Testing and Operational Excellence. Setup and manage world-class Testing Centre of Excellence in a Global Delivery Model.
SPOC for QA Program Management, AI Testing, Playwright, MCP, GEN-AI Testing, LLMOPS, LLM Testing, Compliance Testing, QA Project Management, Client Advisor, QA Delivery, Quality Engineering in leadership and experience in setting up QA teams from scratch. A highly competent and results oriented Senior Manager-QA, Testing with specialization in AI Testing, Playwright, MCP, GEN-AI Testing, LLMOPS, LLM Testing SAP-BI/BO Testing, ETL/DWH & Hadoop Bigdata Testing with 20 years of experience in Software Testing, ETL/DWH Testing, BI/BO Testing, Java, .NET, Manual Testing, Functional Testing, Hadoop Bigdata Testing, Cognos BI Testing, Crystal Bi Testing and Informatica Power Center Testing, Innovation / Testing Transformation, Pre-sales / Test Solutions, QA Planning & Strategy, Testing Tools & Methodologies, Resource Management and Operations, DevOps.
Function - Envisioning, Setup & Implementation, Portfolio Management, Testing Transformation, Technology Decision & Orientation, Strategy, Sales, Presales, Test Delivery Management, Estimations. Test Enablement & Transformations, Business assurance, Test Automation Engineering, Low Code Test automation, Automation factory model, Digital experience CX, Systems validations. Managing a dynamic team of 250+ with distribution model.
Senior Manager- Global QA/Test Engineering & GEN-AI Testing at NTT GDC (2022-08 – Present) Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines. Lead AI Assurance and quality engineering for enterprise and AI-native platforms — defining how GenAI and agentic systems can be validated for accuracy, fairness, and explainability.
On and Demonstrated experience in setting up QA teams from scratch and retaining top talent.
Quality Assurance Oversight: Ensure the overall quality, reliability, and performance of products by managing the design, execution, and reporting of testing activities, including functional, non-functional, performance, and security testing. Align offerings with market trends, client needs, and digital transformation initiatives. Drive innovation-led solutions leveraging AI, GenAI, and low-code/no-code platforms.
Work alongside functional area leads, data leads, technical leads and deployment leads to deliver a seamless transition to S4. Managing all Test related activities across full scope of testing, including: Unit Testing, SIT (System Integration Testing), UAT (User Acceptance Testing), Regression Testing and Performance Testing.
GenAI testing framework, bringing bias detection, explainability, and output validation to AI application quality. Built and scaled the Testing Studio - a consulting-driven unit delivering AI/ML-driven testing, NFR, ETL validation, and system-integration capabilities. Implement defect prevention frameworks, root cause analysis practices, and release governance models.
Ensure compliance with security, regulatory, and enterprise risk standards. Monitor cost optimization and resource efficiency within quality engineering operations. Define measurable quality metrics to continuously improve delivery outcomes.
Architect AI-native quality orchestration for agentic platforms — autonomous agents that design, execute, and automate testing under human-in-the-loop governance — cutting testing effort by 55% and moving assurance from manual execution to a self-operating system for non-deterministic AI. Leading testing activities for large projects in Banking / Wealth Management. This should cover SIT, UAT.
Leading activities using standard Agile and testing tools – Jira, XRAY.
Skills in test Automation Tools - Cucumber Selenium, Playwright, STEP or Cypress is a plus. Support adoption of a common and consistent testing method and plan that is fully aligned with the ROC Programme test strategy across all test phases. Participate in Programme Test Workstream meeting and test phase progress check meetings.
Management of Risks and Escalations arising from testing perspective.
Quality Strategy & Vision: Define and execute the QA strategy aligned with product and engineering goals, ensuring scalable and automated quality processes for cloud and telecom platforms.
Leadership & Team Development: Build, mentor, and lead a high-performing QA organization that includes manual, automation, and performance testing teams.
Cloud & SaaS Quality: Ensure robust QA practices across cloud-based deployments (AWS/Azure) and microservices architectures.
Quality Governance: Establish standards, metrics, and KPIs to measure product quality and drive continuous improvement across releases. Hands-On Quality Oversight: Participate in key testing initiatives, review automation frameworks, and ensure end-to-end validation of voice and messaging solutions. Cross-Functional Collaboration: Work closely with Engineering, DevOps, and Product teams to identify issues early, prioritize quality improvements, and deliver on-time, high-quality releases.
Customer-Focused Delivery: Champion customer experience by ensuring every release meets reliability and performance expectations.
Initiative & Ownership: Take the lead on process improvements, introduce new tools, and proactively address quality risks before they impact delivery.
Communication & Advocacy: Confidently voice quality concerns to leadership, drive consensus, and influence decisions that protect user experience.
Strategy: Shaping strategies to achieve and sustain growth considering broad issues and challenges, thinking globally, and involving key stakeholders in drafting future scenarios by formulating and executing QA product strategies globally. Organizing and leading the execution of End-to-End QA. Auditing, analysing and proposing organizational changes in QA beyond direct line management when appropriate.
Capability: Evolving QA processes and tools to align with industry standards, gain efficiency, and enhance product quality. Ensuring the effectiveness of QA practices. Ensuring QA efficiency and releasing to market in the CI/CD cycle is supported by Automation practices.
Efficiency through KPI.
Governance and Tracking: Issuing QA governance guidelines. Measuring and reporting on QA rule adoption. Managing the impacts of strategic decisions on QA methodology and testing frameworks from an adoption and cost perspective.
Expertise and SME: Understanding and applying knowledge of industry shifts and trends to improve delivery quality while reducing costs, with a strong recommendation to use AI. Being recognized as an industry thought leader within QA. Providing division-wide QA expertise and technical excellence. Defining, evolving, and promoting the vision for QA Engineering both internally and externally. Working on Monitoring tools as Prometheus Loki and Grafana.
Root cause analysis based on client and backend application code. Acting as a key player in the Company QA leadership community.
Strategy and Execution: Overseeing the global test strategy and signing off on releases. Ensuring delivery meets customer quality expectations. Driving the deployment of standard test solutions at the company level. Navigating global teams and removing obstacles to achieve global objectives.
Leadership: Improving operational efficiency in quality execution. Following up on customer escalations and ensuring quick reactivity as needed. Building robust performance engineering/test strategies and tracking results on customer releases. Setting clear goals for the team and the QA community, linking them to organizational objectives, and providing continuous feedback. Managing budget forecasts and spending analysis.
People Management & Leadership: Manoeuvring through complex political situations effectively by leveraging cross-functional networks. Collaborating with directs and peers across sites, sharing best practices. Building a leadership pipeline and succession plan.
Creating opportunities for technical and functional experts in the team. Handling uncertainty and stress in the workplace by building personal support systems. Creating a high-performance, non-biased work environment.
Participating in organizational activities. Senior QA Lead/ Manager at Freyr Software Services (2020-04 – 2022-08) Entrusted Responsibilities: Ensure the QA process
B.Tech from Madras University in 1999-2003
