Business Analyst at Netcracker Technologies (2022-02 – Present)
Netcracker is a product-based company delivering OSS/BSS, Billing, and CRM solutions.
- Gathered and analyzed business requirements for OSS/BSS transformation programs supporting telecom operators serving millions of subscribers.
- Prepare BRD, HLD, Functional Specifications, Process Flows, and Gap Analysis documents.
- Collaborate with product owners, architects, developers, and client stakeholders to define business solutions.
- Facilitated stakeholder workshops and requirement discovery sessions, reducing ambiguity and accelerating solution delivery.
- Coordinated cross-functional teams of 10–20 members across business, development, QA, and operations to deliver telecom transformation initiatives.
- Led UAT and production rollout activities across multiple releases with minimal post-production issues.
- Manage and track requirements, user stories, and defects in JIRA across Agile sprint cycles, participating in sprint planning, backlog grooming, and stand-ups.
- Monitor critical business processes and establish automated alerts using ETL tools.
- Drive continuous process improvements to enhance operational efficiency and service quality.
- Conducted impact assessments for new business requirements and change requests.
- Translated business requirements into detailed functional specifications for development teams.
- Collaborated with solution architects to define scalable telecom business solutions.
- Supported end-to-end delivery lifecycle from requirement gathering through production deployment.
Sr. Business Analyst at Evergent Technologies Private Limited (2017-03 – 2022-02)
Evergent is a product-based company delivering OTT, Billing, and CRM solutions.
- Collaborated with business stakeholders and clients to gather, analyze, and document requirements, enabling successful delivery of OSS/BSS and OTT platform enhancements.
- Led UAT and production rollout activities across multiple releases with minimal post-production issues.
- Collaborate with product owners, architects, developers, and client stakeholders to define business solutions.
- Facilitated stakeholder workshops and requirement discovery sessions, reducing ambiguity and accelerating solution delivery.
- Coordinated cross-functional teams of 10–20 members across business, development, QA, and operations to deliver telecom transformation initiatives.
- Supported subscription, billing, entitlement, and customer lifecycle management capabilities for large-scale OTT platforms serving global audiences.
Associate Project Manager at Magnaquest Technologies Limited (2015-01 – 2017-03)
Magnaquest is a product-based company delivering Billing and CRM solutions.
- Gather and analyze business requirements for Telecom OSS/BSS solutions.
- Configured the SURE application from scratch per client requirements and modified configuration to accommodate dynamically changing requirements.
- Understood client business processes, suggested and improvised business scenarios, and implemented new screens per client requirements.
- Delivered multiple third-party integrations including Payment Gateway, SMS Gateway, and CAS platforms, improving service automation and customer experience.
- Developed reports using Business Objects – Crystal Reports for financial analysis and reconciliation.
- Executed large-scale subscriber data migration activities using SQL*Loader while ensuring data integrity and business continuity.
Senior Technical Support Engineer at Magnaquest Technologies Limited (2013-10 – 2015-01)
- Managed production support and issue resolution for billing and CRM platforms.
- Performed root-cause analysis, client support, reporting, and configuration activities.
- Worked with global clients across the USA, Mexico, Indonesia, Malaysia, Africa, and the Philippines.
Technical Support Engineer at Magnaquest Technologies Limited (2012-04 – 2013-10)
- Supported product implementations, database troubleshooting, and client issue resolution.
Trainee Technical Support Engineer at Magnaquest Technologies Limited (2011-10 – 2012-04)
- Trained in Oracle SQL, PL/SQL, SQL*Loader, and performance tuning.
