Kranthi Amara

Senior Business Analyst with 14+ years of experience delivering Telecom OSS/BSS, OTT, Billing, CRM, and Digital Transformation solutions. Experienced in stakeholder management, requirements engineering, business process optimization, solution design, Agile delivery (JIRA-managed sprints, backlog grooming, stand-ups), UAT, and production support. Proven success working with global telecom and media organizations including Telenet, Virgin Media O2, AT&T, SonyLiv, and MBC.

Combines strong business analysis expertise with hands-on Oracle SQL/PL-SQL and data integration knowledge to bridge business and technology teams effectively.

Business Analyst at Netcracker Technologies (2022-02 – Present)

Netcracker is a product-based company delivering OSS/BSS, Billing, and CRM solutions.

• Gathered and analyzed business requirements for OSS/BSS transformation programs supporting telecom operators serving millions of subscribers.
• Prepare BRD, HLD, Functional Specifications, Process Flows, and Gap Analysis documents.
• Collaborate with product owners, architects, developers, and client stakeholders to define business solutions.
• Facilitated stakeholder workshops and requirement discovery sessions, reducing ambiguity and accelerating solution delivery.
• Coordinated cross-functional teams of 10–20 members across business, development, QA, and operations to deliver telecom transformation initiatives.
• Led UAT and production rollout activities across multiple releases with minimal post-production issues.
• Manage and track requirements, user stories, and defects in JIRA across Agile sprint cycles, participating in sprint planning, backlog grooming, and stand-ups.
• Monitor critical business processes and establish automated alerts using ETL tools.
• Drive continuous process improvements to enhance operational efficiency and service quality.
• Conducted impact assessments for new business requirements and change requests.
• Translated business requirements into detailed functional specifications for development teams.
• Collaborated with solution architects to define scalable telecom business solutions.
• Supported end-to-end delivery lifecycle from requirement gathering through production deployment.

Sr. Business Analyst at Evergent Technologies Private Limited (2017-03 – 2022-02)

Evergent is a product-based company delivering OTT, Billing, and CRM solutions.

• Collaborated with business stakeholders and clients to gather, analyze, and document requirements, enabling successful delivery of OSS/BSS and OTT platform enhancements.
• Led UAT and production rollout activities across multiple releases with minimal post-production issues.
• Collaborate with product owners, architects, developers, and client stakeholders to define business solutions.
• Facilitated stakeholder workshops and requirement discovery sessions, reducing ambiguity and accelerating solution delivery.
• Coordinated cross-functional teams of 10–20 members across business, development, QA, and operations to deliver telecom transformation initiatives.
• Supported subscription, billing, entitlement, and customer lifecycle management capabilities for large-scale OTT platforms serving global audiences.

Associate Project Manager at Magnaquest Technologies Limited (2015-01 – 2017-03)

Magnaquest is a product-based company delivering Billing and CRM solutions.

• Gather and analyze business requirements for Telecom OSS/BSS solutions.
• Configured the SURE application from scratch per client requirements and modified configuration to accommodate dynamically changing requirements.
• Understood client business processes, suggested and improvised business scenarios, and implemented new screens per client requirements.
• Delivered multiple third-party integrations including Payment Gateway, SMS Gateway, and CAS platforms, improving service automation and customer experience.
• Developed reports using Business Objects – Crystal Reports for financial analysis and reconciliation.
• Executed large-scale subscriber data migration activities using SQL*Loader while ensuring data integrity and business continuity.

Senior Technical Support Engineer at Magnaquest Technologies Limited (2013-10 – 2015-01)

• Managed production support and issue resolution for billing and CRM platforms.
• Performed root-cause analysis, client support, reporting, and configuration activities.
• Worked with global clients across the USA, Mexico, Indonesia, Malaysia, Africa, and the Philippines.

Technical Support Engineer at Magnaquest Technologies Limited (2012-04 – 2013-10)

• Supported product implementations, database troubleshooting, and client issue resolution.

Trainee Technical Support Engineer at Magnaquest Technologies Limited (2011-10 – 2012-04)

• Trained in Oracle SQL, PL/SQL, SQL*Loader, and performance tuning.

Bachelor of Technology in Electronics & Communication Engineering – JNTU Hyderabad