Kranti Kumar
GM / Operations Head
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About
Senior business and operations leader with 25 years of experience across electronic security System, Traffic Signal Systems, Smart Mobility, ITS, and telecom infrastructure, including long tenure in mission-critical defense communications. Proven capability in PAN India program execution, governance-driven delivery, government PSU coordination, SLA-led service excellence, and large multi-disciplinary team leadership. Strong track record of transforming complex projects into scalable, compliant, and sustainable operations
Experience
General Manager - Onnyx Electronisys Pvt. Ltd - Delhi
(2025-09)
- Own end-to-end operational governance of PAN India Traffic Signal and Smart Mobility projects
- Translate organizational strategy into executable delivery programs with clear milestones and KPIs
- Act as executive interface with government departments, traffic police, consultants, OEMs, and consortium partners
- Lead multi-disciplinary teams across engineering, projects, supply chain, and field operations
- Drive cost optimization, vendor performance, compliance, and risk mitigation aligned with business objectives
Customer Delight Manager - IDCUBE Identification Systems Pvt. Ltd
(2021-12 - 2025-07)
- Led Customer delight team in field of biometric, access control, and electronic security solutions
- Managed high-priority escalations and stakeholder communications, improving customer satisfaction levels
- Strengthened L3 service governance, reporting, and partner performance management
Head – Field Operations - EasyFix Handy Solutions Pvt. Ltd
(2018-05 - 2019-12)
- Directed PAN India field operations with a workforce of 70 + engineers and 10 regional managers in ON Demand Service sector
- Standardized field processes, audits, and productivity metrics
- Improved engineer productivity by 25% and reduced customer escalations by 40%
National Service Head - STJ Electronics Pvt. Ltd
(2008-02 - 2015-11)
- Headed service delivery and project operations across India for biometric, access control, and electronic security solutions
- Managed key enterprise clients including Ambuja Cements, NDTV, Honda, Hindustan Zinc, and Escorts
- Built scalable service delivery models and strengthened SLA governance
- Improved client retention by 15% through service quality and relationship management
Service Manager (North India) - Hi-Net Infotech Solutions Pvt. Ltd - New Delhi
(2006-03 - 2007-01)
- Managed V-SAT installations and satellite communication operations for enterprise customers
- Ensured high uptime, service quality, and regulatory compliance of telecom links
- Coordinated deployment, fault management, and SLA adherence across North India
Junior Telecom Engineer - Indian Army − Corps of Signals
(1989-03 - 2006-01)
- Managed secure radio, telecom, satellite, and EPABX systems in mission-critical defense environments
- Led technical teams to ensure uninterrupted communication during operational deployments
- Executed installation, testing, fault diagnosis, and restoration of secure communication networks
- Built a strong foundation in discipline, reliability, governance, and high-availability infrastructure operations
Education
Diploma - Electronics & Telecommunications Engineering - Signal Training Centre
