Kranti Kumar

Senior business and operations leader with 25 years of experience across electronic security System, Traffic Signal Systems, Smart Mobility, ITS, and telecom infrastructure, including long tenure in mission-critical defense communications. Proven capability in PAN India program execution, governance-driven delivery, government PSU coordination, SLA-led service excellence, and large multi-disciplinary team leadership. Strong track record of transforming complex projects into scalable, compliant, and sustainable operations

General Manager - Onnyx Electronisys Pvt. Ltd - Delhi

(2025-09)

• Own end-to-end operational governance of PAN India Traffic Signal and Smart Mobility projects
• Translate organizational strategy into executable delivery programs with clear milestones and KPIs
• Act as executive interface with government departments, traffic police, consultants, OEMs, and consortium partners
• Lead multi-disciplinary teams across engineering, projects, supply chain, and field operations
• Drive cost optimization, vendor performance, compliance, and risk mitigation aligned with business objectives

Customer Delight Manager - IDCUBE Identification Systems Pvt. Ltd

(2021-12 - 2025-07)

• Led Customer delight team in field of biometric, access control, and electronic security solutions
• Managed high-priority escalations and stakeholder communications, improving customer satisfaction levels
• Strengthened L3 service governance, reporting, and partner performance management

Head – Field Operations - EasyFix Handy Solutions Pvt. Ltd

(2018-05 - 2019-12)

• Directed PAN India field operations with a workforce of 70 + engineers and 10 regional managers in ON Demand Service sector
• Standardized field processes, audits, and productivity metrics
• Improved engineer productivity by 25% and reduced customer escalations by 40%

National Service Head - STJ Electronics Pvt. Ltd

(2008-02 - 2015-11)

• Headed service delivery and project operations across India for biometric, access control, and electronic security solutions
• Managed key enterprise clients including Ambuja Cements, NDTV, Honda, Hindustan Zinc, and Escorts
• Built scalable service delivery models and strengthened SLA governance
• Improved client retention by 15% through service quality and relationship management

Service Manager (North India) - Hi-Net Infotech Solutions Pvt. Ltd - New Delhi

(2006-03 - 2007-01)

• Managed V-SAT installations and satellite communication operations for enterprise customers
• Ensured high uptime, service quality, and regulatory compliance of telecom links
• Coordinated deployment, fault management, and SLA adherence across North India

Junior Telecom Engineer - Indian Army − Corps of Signals

(1989-03 - 2006-01)

• Managed secure radio, telecom, satellite, and EPABX systems in mission-critical defense environments
• Led technical teams to ensure uninterrupted communication during operational deployments
• Executed installation, testing, fault diagnosis, and restoration of secure communication networks
• Built a strong foundation in discipline, reliability, governance, and high-availability infrastructure operations

Diploma - Electronics & Telecommunications Engineering - Signal Training Centre