Kripakala Variyar

Research, documentation, and content operations professional with 17 years of experience across market research, publishing, editorial quality, customer support, and business development. Skilled in business and financial research, information verification, copy editing, documentation review, quality assurance, and stakeholder coordination. Experienced using Bloomberg, FactSet, Factiva, Datamonitor, and Hoovers to produce accurate, high-quality research and editorial content while consistently meeting deadlines.

Research Analyst - Finnovate Research

(2018-04 - 2026-06)

• Produced Daily Innovation Briefs covering global banking, fintech, payments, treasury, risk, and digital innovation trends.
• Researched, curated, edited, and summarized industry developments into concise, publication-ready content.
• Performed keyword research and content optimization aligned with market trends and editorial standards.
• Ensured content complied with in-house style guides while maintaining quality and consistency.
• Collaborated with managers and team members to meet production deadlines.

Freelance Recruiter - Freelance

(2014-04 - 2018-03)

• Sourced, screened, and interviewed candidates through job boards, LinkedIn, referrals, and cold calling.
• Coordinated interviews between clients and candidates and maintained talent pipelines.
• Built candidate and client databases to support future hiring needs.

Lead Process Associate - D&B Data and Technologies

(2012-10 - 2014-03)

• Collected and validated first-hand market intelligence for SAME and MENA regions through web research and cold calling.
• Prepared and refined business information reports using Bloomberg, FactSet, Datamonitor, Factiva, and other trusted sources.
• Reviewed, proofread, and quality-checked reports while mentoring junior analysts.
• Maintained documentation accuracy and compliance with client specifications and in-house style guides.
• Provided floor support and ensured consistency across research deliverables.

Senior Customer Support Representative - RR Donnelley & Sons

(2007-10 - 2012-09)

• Supported research, publishing, copy editing, and customer support operations across multiple client projects.
• Researched and verified editorial, branding, and marketing information using Hoovers, Bloomberg, FactSet, Datamonitor, and Factiva.
• Reviewed reports for accuracy, grammar, formatting, style, and consistency before publication.
• Updated editorial style guides and ensured adherence to client quality standards.
• Coordinated with analysts and customers to deliver reports on schedule.
• Provided post-sales customer support, order fulfilment, subscription management, billing support, and issue resolution for leading UK publishers.

Customer Support Officer - Allsec Technologies

(2006-12 - 2007-09)

• Managed inbound customer calls, supported accounts receivable activities, followed up on outstanding payments, and identified process improvement opportunities.

Business Development Executive - Nittany Creative Solutions Pvt. Ltd.

(2005-07 - 2006-12)

• Generated leads through cold calling and prospecting.
• Maintained prospect databases and supported sales pipeline management.
• Prepared scheduled and ad hoc reports to support business development activities.

Bachelor of Arts - Economics - University of Calicut (2003)