Krish Thakor

Dedicated and customer-focused professional with experience in incident management and customer support operations. Skilled at resolving issues efficiently, coordinating with teams, and maintaining accurate documentation. Known for clear communication, reliability, and a strong commitment to service excellence in fast-paced environments.

Incident Management Agent at Veritas Infratech Pvt. Ltd. (2025-03 – Present)

Monitor and manage incident reports to ensure timely resolution and coordinate with internal teams

• Monitor and manage incident reports to ensure timely resolution
• Coordinate with internal teams to resolve technical and operational issues efficiently
• Maintain documentation for compliance, tracking, and reporting
• Ensure incidents are handled according to defined processes for smooth workflow

Associate – Customer Support at Tech Mahindra Ltd. (2024-09 – 2024-12)

Provided customer support via multiple communication channels and maintained accurate records

• Provided support to customers via multiple communication channels
• Maintained accurate records of customer interactions and feedback
• Resolved issues promptly to ensure high customer satisfaction
• Delivered service aligned with company quality standards

Bachelor of Commerce in B.Com – R. H. Patel Arts & Commerce College

Higher Secondary Certificate in HSC – Jyoti Vidhya Vihar (2024)

Secondary School Certificate in SSC – Jyoti Vidhya Vihar (2022)