Career Break — Personal Reasons at Career Break (2024-10)
Took a planned career break for personal reasons. Remained current on sanctions and AML regulatory developments during this period and is now fully available to return to full-time operations work.
FinCrime Analyst – Investigations, Outbound Fraud Team at Revolut (2024-07 – 2024-10)
Revolut | Global Fintech & Neobank — Remote
- Conducted end-to-end sanctions and AML investigations on high-risk cases involving payment fraud, account takeover (ATO), scams, and suspicious financial activity, documenting investigation steps, evidence, and decision rationale in line with AML, OFAC, and internal policy requirements.
- Reviewed and adjudicated sanctions watchlist alerts generated by automated screening systems and internal referrals, performing due diligence to determine true matches; escalated potential sanctions breaches to the Head of Compliance / MLRO with zero missed escalations.
- Investigated PEP screening alerts using internal CDD systems and third-party sources to identify high-risk individuals and entities, documenting risk assessments with full audit trails.
- Monitored daily transfers and account activity to identify unusual patterns, discrepancies, and red flags indicative of money laundering, terrorist financing, or sanctions evasion, consistently meeting daily case-completion SLAs.
- Liaised with external banks and regulators to facilitate recovery processes, filed unusual activity reports (UARs), and responded to inbound fraud and compliance inquiries.
- Maintained strict adherence to GDPR and internal data governance standards throughout the investigation lifecycle.
Fraud Prevention Representative – Trust & Safety Operations Airbnb at TTEC India (2020-01 – 2024-06)
Operated across multiple fraud and compliance workflows — AML, KYC, credit card fraud, chargebacks, social media fraud investigations, account monitoring, payment verification, and identity verification — building well-rounded financial crime analysis expertise.
- Spearheaded the creation of workflows and signals for Identity Verification in a pilot batch, enhancing the efficiency and consistency of the verification process.
- Executed day-to-day identity verification case processing, consistently maintaining a 95% quality standard month on month for over a year.
- Conducted thorough social media searches and background checks to validate user information, identify discrepancies, and assess risks associated with potentially fraudulent behavior.
- Monitored and scrutinized multiple accounts through established workflows, swiftly identifying and addressing suspicious activity linked to fraudulent users and account takeover risks.
- Analyzed user activity and transaction datasets to detect and categorize fraud typologies including money laundering, collusion, friendly fraud, and ATO; contributed to enhancing fraud detection models.
- Handled payment verification, disputes, and chargebacks end-to-end, applying Visa/Mastercard reason codes and monitoring real-time transaction queues to identify high-risk anomalies before escalation.
- Led end-to-end account compromise investigations, applying risk-based decisioning and maintaining detailed case documentation per client and regulatory guidelines.
- Generated and reported daily identity verification and fraud trends, identifying emerging ID/selfie fraud techniques and providing timely updates to teams, leadership, and clients.
- Established a centralized master file consolidating work-related links and resources, improving accessibility, efficiency, and collaboration among teammates.
- Created and maintained trend-reporting and production files to support day-to-day case processing, performance tracking, and timely visibility into evolving fraud techniques.
- Created a dedicated performance-improvement tracking file in collaboration with leadership, enabling systematic monitoring and continuous enhancement of team performance.
- Led training for three batches of agents, in collaboration with two teammates, on the Identity Verification workflow over a focused two-month period.
- Provided ongoing mentorship and support, addressing queries, sharing best practices, reinforcing workflow adherence, and conducting performance sessions focused on quality and continuous improvement.
- Performed quality assurance activities, cleared workflow-related doubts, reinforced best practices, and contributed to improving ID verification process quality and compliance.
- Managed QA operations and procedure documentation, delivering regular quality metrics updates and resolving production deficiencies to uphold KPI and SLA adherence.
- Conducted informative client sessions covering workflow improvements, tool enhancements, and team challenges, fostering collaborative and solutions-oriented improvements.
MIS Executive – Coordination & Implementation at Mukand System & Networking Pvt. Ltd. (2016-07 – 2019-09)
- Verified and processed project/onsite team bills with high accuracy, achieving a 95% reduction in billing errors.
- Tracked project progress by entering and validating budgets in Oracle ERP, maintaining financial data integrity across all active projects.
- Improved financial record-keeping accuracy by 90%; maintained comprehensive project cost, advance, and reconciliation records.
- Generated and disseminated daily, weekly, and monthly financial reports to departments, senior management, and clients.
Executive – Operations & Finance at Pawan Communications Pvt. Ltd. (2013-01 – 2016-07)
- Implemented budget optimization strategies resulting in a 20% reduction in project expenditures.
- Tracked and communicated daily financial reports across 5 departments; facilitated cross-departmental project progress updates.
- Enforced rigorous quality assurance protocols, resolving operational challenges to sustain project excellence
Faculty at Institute of Computer Accountants (2010-01 – 2011-01)
- Delivered training on mutual funds, equities, derivatives, commodities markets, and technical analysis, incorporating real-world market insights for hands-on learning.
- Developed and implemented a dynamic curriculum aligned with current market developments, preparing students for National Stock Exchange (NSE) certification exams.
- Guided 100% of students to certification success in the National Stock Exchange exam by staying current on industry trends and applying a proactive, student-focused teaching approach.
- Recognized for improving student pass rates and delivering engaging risk management training.
