Krishna Mishra

Customer-facing professional with hands-on experience in international client communication, cold outreach, telecalling, and team management. Currently leading a team of 8 as a Wealth Manager, translating complex offerings into clear client conversations and driving performance through coaching and process discipline.

Strong

English/Hindi/Bengali communication, target-driven mindset, and proven ability to handle high call volumes, objection handling, and client relationship building. Seeking a Senior CCE / Team Lead role in an International Voice Process.

Wealth Manager at Sriram Fortune Solutions (2025-12 – Present)

• Lead a team of 8 executives, coaching them on client communication, product explanation, and target achievement
• Explain investment plans and financial products to clients, handling queries and objections in real time
• Monitor team performance daily, conduct call reviews, and drive process adherence
• Manage client relationships end-to-end, from first call to conversion and after-sales support

Client Coordinator / Team Operations at Ainul Craft (Video Editing & Content Agency)

• Handled client coordination, cold outreach, and telecalling for service-based client acquisition
• Managed WhatsApp and call-based outreach scripts, improving response and conversion rates
• Coordinated between clients and internal team to ensure timely delivery and satisfaction

Insurance Sales & Telecalling at Shriram Life Insurance

• Outbound telecalling and WhatsApp-based outreach for insurance product sales
• Wrote and refined telecalling scripts to improve pitch clarity and conversion
• Built and managed client follow-up pipeline independently

12th Grade in Science – NIOS