Krishna Pandey

Detail-oriented System Engineer IT Support with proven experience in Desktop Support, IT infrastructure, and service desk administration. Expert in Active Directory, Sprinklr, ServiceNow, SCCM, Microsoft Outlook, Cloud PC, and international client coordination. Skilled in rapid incident resolution, remote desktop troubleshooting, and supporting global end-users to maintain maximum operational uptime.

System Engineer - IT Support at Tata Consultancy Services (TCS) (2026-06 – 2026-07)

• Delivered high-efficiency Desktop Support and Service Desk operations for international clients, resolving hardware, software, and application incidents within strict SLA metrics.
• Managed user access, mailbox permissions, and group policies via Active Directory and Microsoft Outlook configuration.
• Utilized ServiceNow for incident logging, ticket classification, priority tracking, and seamless technical escalations.
• Monitored system health and managed corporate software deployments using SCCM and Cloud PC.
• Provided targeted support in a SAP environment, troubleshooting user permissions, system connectivity, and core module errors.

Jr. Engineer Technical Support at Energizer (2026-03 – 2026-05)

• Delivered high-efficiency Desktop Support and Service Desk operations for international clients, resolving hardware, software, and application incidents within strict SLA metrics.
• Managed user access, mailbox permissions, and group policies via Active Directory and Microsoft Outlook configuration.
• Utilized Sprinklr Tool for incident logging, ticket management, user query tracking, and technical escalations.
• Monitored network systems, firewalls, and server health while overseeing corporate deployments via Cloud PC.
• Provided remote technical troubleshooting for OS faults, connectivity, and enterprise applications using RDP and AnyDesk.

Jr. Software Engineer at Venus Global Enterprises (2023-02 – 2025-10)

• Responsible for end-to-end software maintenance, release delivery, and application support for enterprise software systems.
• Managed software bug fixing, code patch deployments, and system upgrades to ensure high availability and application health.
• Provided tier-2 technical support and troubleshooting for software issues, client integrations, and database queries.

B.Tech in Information Technology – Dr. A.P.J. Abdul Kalam Technical University (2019 – 2023)

Internship in Software Testing – Hindalco Industries Pvt. Ltd.