Krishna Shukla

To build a successful career in customer support and technical services by utilizing my communication and problem-solving skills while contributing to the growth of the organization.

Technical Support at LAPTOPEX (2022-01 – 2026-12)

• Provided technical support to customers regarding laptop hardware, software, and system-related issues.
• Diagnosed and troubleshot laptop performance, operating system, and peripheral device problems.
• Assisted customers with product setup, installation, configuration, and basic technical guidance.
• Handled customer inquiries, complaints, and service requests through professional communication.
• Coordinated with the technical team to ensure timely resolution of customer issues.
• Guided customers in selecting suitable laptops based on their requirements and budget.
• Managed after-sales support, warranty-related queries, and service follow-ups.
• Maintained customer satisfaction by delivering prompt and effective solutions.
• Performed quality checks on laptops before delivery and supported inventory management activities.
• Recorded customer interactions and service details to ensure accurate documentation and follow-up.

Sales Associate at Real Estate Sales (2026-01 – 2026-10)

• Assisted clients with property inquiries, site visits, and property selection.

– Jawaharlal Nehru inter collage (2018-01 – 2022-12)

– Gramyanchal snatkottar mahavidyalay (2022-01 – 2025-12)