Krishnaveni S

Motivated graduate with experience in non-voice customer support handling international customer chat queries. Skilled in understanding customer concerns, providing clear written guidance and following process guidelines accurately. Known for patience, attention to detail and maintaining quality while handling multiple chats

Customer Support Associate (Non Voice Chat Process) at Sutherland Global Services (2025-06 – 2026-01)

Provided real-time chat support to international customers, resolved service and account-related queries efficiently, and maintained SLA timelines while handling multiple chats.

• Provided real-time chat support to international customers
• Resolved service and account-related queries efficiently
• Provided written troubleshooting guidance
• Documented cases and followed process guidelines
• Managed multiple chats while meeting SLA timelines

BA in English Literature – Vidhya Sagar Women's College (2022 – 2025)