Krishnendu Saha

Results-driven Training Centre Operations Leader with 19+ years of experience in managing large-scale education and skill development centres. Expertise in operations planning, financial oversight, compliance management, team leadership, student success initiatives, and performance monitoring. Proven ability to improve operational efficiency, attendance rates, reporting accuracy, and centre performance through structured management systems and continuous improvement practices.

CENTRE IN-CHARGE, CSR PROJECT - BANDHAN SKILLS (Unit of Bandhan Konnagar)

(2019-04 - 2026-06)

• Managed end-to-end operations of CSR Skill Development Centres, ensuring compliance, quality training delivery, and achievement of project objectives.
• Conducted student counselling and career guidance sessions to improve enrolment, retention, and course completion rates.
• Planned and coordinated workshops, seminars, awareness programs, and industry interaction sessions for student development and community outreach.
• Organized and monitored On-the-Job Training (OJT), industrial visits, and employer engagement activities to enhance practical learning outcomes.
• Led placement drives, job fairs, employer networking, and post-placement tracking, contributing to 85% placement achievement.
• Achieved 95% training completion rate through effective batch management, attendance monitoring, and learner support initiatives.
• Supervised mobilization, admissions, training schedules, faculty coordination, and centre administration.
• Prepared MIS reports, operational dashboards, and compliance documentation for audits and stakeholder reporting.
• Managed centre budgets, infrastructure, inventory, and resource allocation to ensure smooth operations.
• Coordinated with government agencies, CSR partners, employers, trainers, and community stakeholders for successful project implementation.

CENTRE MANAGER, DDU-GKY PROJECT - ICA EDU SKILLS PVT. LTD.

(2018-01 - 2019-12)

• Managed daily centre administration, student coordination, batch scheduling, and reporting.
• Ensured training quality through trainer coordination and operational support.
• Handled student queries and operational issues for smooth service delivery.

CENTRE MANAGER, DDU-GKY PROJECT - ORION EDUTECH PVT. LTD.

(2016-01 - 2018-12)

• Oversaw centre operations including enrolment, batch planning, attendance tracking, and documentation.
• Coordinated trainer schedules and supported placement documentation.

BRANCH MANAGER - SARADA INSURANCE CONSULTANCY PVT. LTD. (LIC CORPORATE AGENT)

(2011-01 - 2016-12)

• Managed branch operations, team coordination, customer handling, and reporting.
• Ensured service quality and customer satisfaction through timely support and follow-ups.
• Handled branch operations, documentation, reporting, and customer support.
• Ensured timely processing of proposals and renewals.

EXECUTIVE - GTFS MULTI SERVICES LTD.

(2007-01 - 2011-12)

• Managed policy verification, documentation processing, MIS reporting, cash handling, and claims coordination.

B.A. (Bengali Hons) - Bengali - Kalyani University (2007-01)