Krithika V

SUS Engineer with 5 years 3 months of experience in telecommunications and technical support.

DOB: 10-03-1992. Female, Married. D.T.Ed qualified. Expertise in network configuration, software development, system troubleshooting, and technical reporting. Currently working as Project Technical Support for Orange & Spain 23A/24A upgrade at Niscom Tele infra-Pvt Ltd.

SUS ENGINEER - Niscom Tele infra–Pvt Ltd.

(2026-01)

Working as Project Technical support for Orange & Spain 23A/24A upgrade.

• Download software and Upgrade activity version 22A and 23A for Equipment Types: MSS1/MSS-HE/MSS4 / MSS8
• correctly activated & downloaded the correct s/w on the standby bank in case of required
• Modulation Changes done & reverted on during the SW activation in all the UBTs are correct and check the old profile take snapshot details
• Radio links of the node. require back to the original modem profile & check Modem profile settings (Channel Spacing, Reference Modulation & modulation) before the activation
• Babysitting service monitoring is to be done for all node activation. Check-in MAQA and in case of any BTS impacted, check the sites and raise an incident ticket to the emergency team if needed
• Monitored daily activities to identify any potential safety issues or operational problems with equipment
• Collaborated with engineers, designers, and contractors on projects involving new installations or upgrades to existing systems
• Performed maintenance of telecommunication systems by upgrading software, hardware components, and firmware versions
• Maintained accurate records of inventory for all telecom-related equipment purchased by the organization
• Participated in regular meetings with IT teams to discuss new technologies, process improvements, and emergency preparedness plans
• Worked as project technical support in Orange and Spain, Mobily (CorEvo, MSS4, MSS 8, MSS1, MSSHE Upgrade)
• Provided technical support and troubleshooting for telecom networks
• Download software & upgrade, pre & post modulations checking, KPI monitoring In maintenance window Collaborate with other teams to ensure successful implementation of telecom project
• Worked in high level microwave links & topology solution and follow up
• Supported for : Bharti NI, Bharti DB Parameter configuration, SCF validation. Raised RITM for Resources In Bharti Airtel
• Have knowledges in : Bharti airtel, Jio Upgrade, T-Mobile, (SRAN, MRBTS, upgrade)

SUS ENGINEER - Vertex Plus Technologies Pvt Ltd

(2023-11 - 2025-12)

OFFICE ADMINISTRATOR - Metro steels - Salem

(2021-03 - 2022-03)

• Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint
• Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services
• Prepared special reports by collecting, analysing and summarizing information from various sources
• Organized monthly staff meetings ensuring agendas were distributed in advance
• Organized meetings, conferences, travel arrangements and other events as required
• Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed
• Created PowerPoint presentations for internal use or external clients when required
• Greeted visitors warmly, handled inquiries and provided general information about the company
• Coordinated and managed daily administrative operations of the office
• Scheduled appointments for senior management team members using Outlook calendar system
• Processed invoices on a timely basis according to established procedures
• Composed correspondence such as letters, emails, memos, reports and other documents
• Replenished office supplies, placing new orders for restocking to maintain inventory

CUSTOMER RELATIONSHIP EXECUTIVE - VR suzuki

(2018-05 - 2019-05)

• Built strong relationships with customers by responding promptly to their inquiries
• Monitored performance metrics such as response time, resolution rate
• Implemented new processes and procedures to improve customer service standards
• Prepared reports summarising customer feedback, trends, opportunities and challenges
• Provided technical support for customers on products and services
• Consulted with customers to resolve service and billing issues
• Maintained high satisfaction rating with customers by providing exceptional service and support

TEACHER - JR nursery and primary school - Salem

(2014-04 - 2016-01)

• Participated in professional development workshops related to teaching methods or curriculum changes
• Monitored student behaviour in classrooms, hallways, & playgrounds

HSC - Computer Science And Programming - Mpl.girls.hr Sec. School (2009-06)

Diploma - D.T. Ed (2013)