SUS ENGINEER - Niscom Tele infra–Pvt Ltd.
(2026-01)
Working as Project Technical support for Orange & Spain 23A/24A upgrade.
- Download software and Upgrade activity version 22A and 23A for Equipment Types: MSS1/MSS-HE/MSS4 / MSS8
- correctly activated & downloaded the correct s/w on the standby bank in case of required
- Modulation Changes done & reverted on during the SW activation in all the UBTs are correct and check the old profile take snapshot details
- Radio links of the node. require back to the original modem profile & check Modem profile settings (Channel Spacing, Reference Modulation & modulation) before the activation
- Babysitting service monitoring is to be done for all node activation. Check-in MAQA and in case of any BTS impacted, check the sites and raise an incident ticket to the emergency team if needed
- Monitored daily activities to identify any potential safety issues or operational problems with equipment
- Collaborated with engineers, designers, and contractors on projects involving new installations or upgrades to existing systems
- Performed maintenance of telecommunication systems by upgrading software, hardware components, and firmware versions
- Maintained accurate records of inventory for all telecom-related equipment purchased by the organization
- Participated in regular meetings with IT teams to discuss new technologies, process improvements, and emergency preparedness plans
- Worked as project technical support in Orange and Spain, Mobily (CorEvo, MSS4, MSS 8, MSS1, MSSHE Upgrade)
- Provided technical support and troubleshooting for telecom networks
- Download software & upgrade, pre & post modulations checking, KPI monitoring In maintenance window Collaborate with other teams to ensure successful implementation of telecom project
- Worked in high level microwave links & topology solution and follow up
- Supported for : Bharti NI, Bharti DB Parameter configuration, SCF validation. Raised RITM for Resources In Bharti Airtel
- Have knowledges in : Bharti airtel, Jio Upgrade, T-Mobile, (SRAN, MRBTS, upgrade)
SUS ENGINEER - Vertex Plus Technologies Pvt Ltd
(2023-11 - 2025-12)
OFFICE ADMINISTRATOR - Metro steels - Salem
(2021-03 - 2022-03)
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint
- Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services
- Prepared special reports by collecting, analysing and summarizing information from various sources
- Organized monthly staff meetings ensuring agendas were distributed in advance
- Organized meetings, conferences, travel arrangements and other events as required
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed
- Created PowerPoint presentations for internal use or external clients when required
- Greeted visitors warmly, handled inquiries and provided general information about the company
- Coordinated and managed daily administrative operations of the office
- Scheduled appointments for senior management team members using Outlook calendar system
- Processed invoices on a timely basis according to established procedures
- Composed correspondence such as letters, emails, memos, reports and other documents
- Replenished office supplies, placing new orders for restocking to maintain inventory
CUSTOMER RELATIONSHIP EXECUTIVE - VR suzuki
(2018-05 - 2019-05)
- Built strong relationships with customers by responding promptly to their inquiries
- Monitored performance metrics such as response time, resolution rate
- Implemented new processes and procedures to improve customer service standards
- Prepared reports summarising customer feedback, trends, opportunities and challenges
- Provided technical support for customers on products and services
- Consulted with customers to resolve service and billing issues
- Maintained high satisfaction rating with customers by providing exceptional service and support
TEACHER - JR nursery and primary school - Salem
(2014-04 - 2016-01)
- Participated in professional development workshops related to teaching methods or curriculum changes
- Monitored student behaviour in classrooms, hallways, & playgrounds
