Senior Associate Consultant (SAP IBP) - Infosys - INDIA
(2022-06)
- Managed the entire project lifecycle for SAP IBP S/4 Hana implementations, ensuring successful delivery within the set timeline and budget.
- Played a pivotal role in requirement gathering, scope management, budgeting, project planning, and execution, aligning with client expectations and business goals.
- Showcased expertise in the functional domain of SAP IBP, facilitating smooth implementation and operation for clients.
- Kept comprehensive documentation and KPIs for all projects, providing stakeholders with transparency and accountability for project results.
- Ensured seamless communication and delivery by actively engaging with project stakeholders, including developers, functional and technical consultants, principal consultants, project directors, and clients.
- Employed advanced Excel to create and manage project KPIs and dashboards for multiple projects, enabling effective monitoring of project performance and informed decision-making.
- Identified risks proactively across projects and executed mitigation strategies to protect project deliverables and timelines.
- Led the planning and identification of deliverables to be implemented across timelines using Agile methodology, improving project efficiency and flexibility.
- Worked closely with the solution architect to plan project deliverables for various sprints, ensuring streamlined execution and adherence to client needs.
- Provided SAP IBP support, roll-outs, and enhancements for a Fortune 500 client in the agriculture industry.
- Evaluated the existing system architecture and developed solution designs and effort estimates for upcoming changes.
- Authored and conducted test scripts, monitored integration test progress, and addressed issues during SIT and UAT.
- Configured attributes, key figures, master data, planning operators, application jobs, and other global/regional settings.
- Set up attributes, key figures, master data, planning operators, application jobs, and other necessary settings to simulate intricate business scenarios in SAP Integrated Business Planning (IBP) according to user narratives.
- Crafted logics and mappings, and troubleshooted Extract, Transform, Load (ETL) tasks in SAP Cloud Platform Integration for Data Services (C-IDS) / HANA Cloud Integration (HCI) interfaces. Oversaw the seamless release and go-live procedures, guiding clients through business changes.
- Updated documentation to guarantee ongoing support after implementation. Collaborated with various teams, including SAP Business Warehouse (BW), SAP ERP Central Component (ECC) systems, Redwood, Qlik, Amazon Web Services (AWS), Salesforce, and SAP Advanced Planning & Optimization (APO), to ensure consistent data integration.
- Directed the access control team in establishing a role-based security framework and applying permission filters. Generated, assembled, and delivered regular reports on process capability and efficiency.
- Conducted root cause analyses to resolve incidents within the agreed Service Level Agreements (SLAs).
Customer Service Specialist - Concentrix
(2019-04 - 2019-09)
- Assisted a team of 10 members to improve the team's performance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support. Worked on Amadeus and Galileo.
Customer Service Specialist - DTDC
(2017-07 - 2017-12)
