Kritika Srivastava

Results-driven Customer Support and Health Counseling professional with experience in client communication, CRM handling, lead follow-ups, and customer engagement. Skilled in counseling clients on health and wellness goals, resolving customer concerns, and maintaining high customer satisfaction. Strong communication, persuasion, and problem-solving abilities with a focus on KPI-driven performance and relationship management.

Health Counselor - Fitelo

(2026-03)

• Counseled clients on health, nutrition, and wellness goals through calls and online consultations.
• Managed client relationships and ensured consistent follow-ups to improve engagement and retention.
• Resolved client concerns and provided personalized support to enhance customer satisfaction.
• Maintained CRM records, tracked progress, and coordinated with internal teams for service delivery.

Client Support Executive (Remote) - Royal Insurance Private Broking Limited - Remote

(2024-11 - 2025-12)

• Handled inbound and outbound customer calls and resolved client queries efficiently.
• Explained insurance products and improved customer understanding through effective communication.
• Maintained CRM records and followed SOPs for customer interactions and issue resolution.
• Achieved performance targets related to call quality and customer conversions.

Junior Counselor - Edhike

(2024-06 - 2024-11)

• Guided students regarding courses, admissions, and career-related decisions.
• Assisted in resolving student queries and improving engagement through regular communication.
• Built rapport and trust with students and parents through effective counseling.

Internship - Patient Interaction & Pharmacy Support - Lok Bandhu Hospital

• Assisted in patient communication and pharmacy-related support activities.

Internship - Manufacturing Process Exposure - Atlanta Remedies

• Gained exposure to pharmaceutical manufacturing processes and quality practices.

Bachelor of Pharmacy - B.Pharm (2021 - 2025)

Intermediate - CBSE

High School - CBSE