Krupa Sharma

Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Hardworking, efficient, quick learner, curious.

I am looking for opportunities to help my skills grow while also contributing to the company I wish to work for. I am looking forward to roles that will make full use of my potential and skill set. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly.

Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

DEPUTY MANAGER at ICICI BANK LTD (2025-01 – Present)

Responsible for clearing customer requests and supporting the operations of various branches by performing the following duties:

• Efficiently clear and resolve customer requests to ensure smooth service delivery.
• Handle financial transactions, including NEFT, RTGS, Fixed Deposits (FD), and fund transfers, ensuring accuracy and compliance.
• Assist in coordinating and supporting branch operations, providing technical and operational help as required.
• Provide timely and effective resolution of issues related to customer transactions and inquiries.
• Collaborate with team members and other departments to streamline processes and improve customer service.

MEMBER OF THE TREASURY DEPARTMENT at ICICI Bank (2023-10 – 2025-01)

• Specializing in the Securities Market Service (SMS) team
• Overseeing the data entry and scrutiny stages of Demat account opening processes

DEPUTY MANAGER at ICICI Bank (2023-05 – 2023-10)

• Processing Banking Transaction
• Scrutiny forms of Banking Transaction
• All Transaction will process with Straight Through

EXECUTIVE ASSISTANT at BARODA GLOBAL SHARED SERVICES LTD (2022-08 – 2023-04)

• Process banking transactions efficiently, ensuring all transactions are handled accurately and in a timely manner.
• Scrutinize and verify banking transaction forms to ensure compliance with internal policies and regulatory standards.
• Ensure all transactions are processed via Straight Through Processing (STP) for seamless execution and reduced manual intervention.
• Collaborate with cross-functional teams to ensure smooth and error-free processing of financial transactions.

Master of Commerce in Commerce – GUJARAT UNIVERSITY (2021-01)

Bachelor of Commerce in Commerce – GOVERMENT COMMERCE COLLEGE (2018-01)