Krutika Gavad

SolarWinds Administrator with 4+ years of experience supporting enterprise IT infrastructure and SolarWinds Orion environments. Hands-on experience with NPM, NCM, SAM, IPAM, VMAN and WPM, including monitoring, alerting, dashboards, reports, device onboarding, threshold tuning, troubleshooting and platform upgrades. Experienced in Windows and Linux administration, SNMP/WMI/ICMP/Syslog configuration, PowerShell automation, SQL database troubleshooting and integration with ServiceNow and Service Desk Plus.

Strong focus on proactive monitoring, high availability, RCA and operational efficiency.

SolarWinds Administrator - Tata Consultancy Services (TCS) - Pune, Maharashtra

(2022-01)

• Administer and maintain SolarWinds Orion environments supporting multiple projects and globally distributed monitoring requirements.
• Configure and manage SolarWinds NPM, NCM and SAM for network and server monitoring; support additional Orion modules including IPAM, VMAN and WPM.
• Onboard network and server devices and collaborate with network/system teams on SNMP, WMI and monitoring configuration.
• Design and optimize custom dashboards, reports, alerts and workflows for proactive monitoring and SLA/performance tracking.
• Integrate SolarWinds alerting with ServiceNow and Service Desk Plus for automated incident creation and operational response.
• Perform alert and threshold tuning to reduce false positives and improve monitoring quality.
• Perform RCA for recurring performance and availability issues and coordinate corrective actions with relevant infrastructure teams.
• Plan and execute SolarWinds Orion platform upgrades and patching activities, including a successful upgrade delivered with zero downtime.
• Automate repetitive monitoring/device-onboarding activities using PowerShell scripts to improve operational efficiency.
• Support Windows and Linux servers, including security hardening, performance tuning, patch management and system health checks.
• Perform SQL query writing and database troubleshooting related to monitoring data and platform operations.

Bachelor of Computer Applications - BCA - A. R. Burla Mahila Varishtha Mahavidyalaya (2021)