Krutika Solanki

Client Servicing and Brand Representative with over 8 years of experience in customer success, account management, and brand representation. Proven ability to drive customer retention by delivering tailored solutions, resolving complex challenges, and building long-term client relationships. Skilled at adapting to emerging technologies, optimizing processes, and enhancing customer experience while consistently achieving business and service excellence.

Client Management at VINSTALL Pvt Ltd (2016-05 – 2018-02)

• Managed end-to-end furniture installation coordination for leading clients, including Nilkamal, VChair and Pepperfry.
• Gathered and documented customer requirements, installation specifications and preferred schedules to ensure a seamless service experience.
• Coordinated with installation teams to plan, schedule and execute installations at customer locations, ensuring timely completion and maintaining service quality standards.

Customer Support at SCOOTSY Logistics Pvt Ltd (2018-12 – 2019-09)

• Utilized CRM systems to maintain accurate customer records, document interactions and update case notes for effective issue tracking and future reference
• Managed inbound and outbound customer calls, addressing inquiries, providing timely updates and resolving customer concerns with a strong focus on service excellence.
• Maintained comprehensive communication records, ensuring prompt issue resolution, accurate documentation and adherence to service standards.

Senior Customer Representative at Cococart Ventures Pvt Ltd (2021-05 – Present)

• Managing end-to-end order creation, payment transactions and checkout-related issues, ensuring a seamless customer purchasing experience.
• Verification of payments, reconciled transactions and resolved payment issues with accuracy and efficiency.
• Conducted weight analysis to ensure accurate shipping charges, optimizing courier costs and minimizing billing cost.
• Processing of refunds and customer retention strategies by providing coupons for next purchase

B.Com – Burhani College/ Mumbai university (2016 – 2016)