Krvr 143

Detail-oriented Senior Quality Analyst with over 3 years of experience in Trust & Safety, Fraud Detection, and Spam Prevention. Proven track record of managing risk mitigation, driving compliance monitoring, and executing process optimization. Adept at leveraging Root Cause Analysis (RCA) and administrative tools to identify patterns, improve platform security, and lower Average Handling Time (AHT). Strong foundation in financial analysis, reporting, and team calibrations.

Quality Analyst at TECH MAHINDRA LIMITED (2025-12 – Present)

• Quality Auditing: Conducted comprehensive weekly audits, boosting operational compliance with core metrics by 20%.
• Root Cause Analysis: Prepared diagnostic RCA and AOA reports, reducing recurring system errors by 25%.
• Performance Management: Delivered actionable feedback to operations, increasing cross-functional team productivity by 15%.
• Process Optimization: Proposed internal tool enhancements that reduced Average Handling Time (AHT) by 10%.

Trust & Safety New Associate at ACCENTURE (2023-05 – 2025-12)

• Fraud Prevention: Analyzed global data networks to identify and prevent fraudulent behaviors, phishing schemes, and malicious websites.
• Risk Assessment: Leveraged specialized internal debugging and administrative tools to resolve metadata discrepancies and secure enterprise listings.
• Data Auditing: Spearheaded data audits using advanced Microsoft Excel and Google Sheets reporting, raising total fraud detection efficiency by 25%.
• User Experience (UX): Validated integrity of consumer-facing business endpoints to guarantee reliable end-user platform experiences.

Bachelor of Commerce (Computer Applications) in Computer Applications – SSN Degree College (2017-07 – 2020-07)