Kshitija Vaidya

Dedicated and hardworking professional with a background in hospitality management, food production, and customer service. Seeking a challenging role in administration, sales, or hospitality where I can contribute my skills, experience, and passion for excellence.

1. Managed end-to-end reservation operations including bookings, modifications, cancellations, and refunds with accuracy and professionalism.
2. Delivered exceptional customer service through prompt phone, email, and in-person communication.
3. Resolved customer feedback, complaints, and service issues to maintain high satisfaction and repeat business.
4. Maintained strong partnerships with travel agencies and ensured accurate updates across booking platforms.
5. Handled daily front-office operations such as client greetings, email flow, documentation, and billing with 100% accuracy.
6. Prepared and maintained digital reservation records and generated operational and performance reports.
7. Improved off-season occupancy rates by implementing booking strategies that boosted annual revenue.
8. Managed booking software and travel portals to ensure updated inventory and smooth reservation workflows.
9. Supported sales activities by guiding customers, upselling services, and collaborating with the sales team.
10. Optimized office operations and budgets by monitoring supply inventories and reducing operational costs.
11. Streamlined business processes by updating travel sites, improving email communication, and digitizing tasks.
12. Ensured seamless coordination with internal teams to deliver an efficient reservation and customer experience.

Qualification: B.B.H.T. (Bachelor in Business administration in Hospitality and Tourism), from Pune University’2017.