Area Business Manager at PRISMARA By KGK Company (2026-04 – Present)
- Leading multi-store operations to consistently achieve sales targets and maintain high operational efficiency.
- Driving business expansion through strategic planning, local marketing initiatives, and targeted customer engagement programs.
- Coaching and mentoring store managers to achieve key performance indicators (KPIs) and elevate overall productivity.
- Coordinating directly with Head Office (HO) for streamlined inventory planning, promotional execution, and regulatory compliance.
- Implementing effective cost-control measures, optimizing operational expenditure, and boosting profitability.
Area Operations Manager at KISNA Gold & Diamond Jewellery (2025-06 – 2026-04)
- Oversee daily store operations across Rajasthan region to deliver sales growth and high operational standards.
- Formulated and executed visual merchandising and campaign strategies in tandem with core business objectives.
- Mentored store leadership and staff, reducing turnover and driving individual sales performance.
- Supervised stock audits, inventory optimization, and cash management across operational units.
Store Manager at CaratLane Trading Pvt. Ltd. (A Tanishq Partnership) (2022-01 – 2025-12)
- Resolved complex customer queries and boosted Net Promoter Scores (NPS) and customer satisfaction.
- Trained and supervised store sales teams to consistently hit and exceed monthly targets.
- Improved store ranking across regional metrics through performance gap analysis and corrective action plans.
- Implemented high-converting upselling strategies and improved visual display arrangements to drive basket value.
- Managed comprehensive store audits, risk assessments, cash management, and daily reporting.
Floor In-Charge at BlueStone Jewellery & Lifestyle Pvt. Ltd. (2021-01 – 2022-12)
- Managed daily floor operations, staff scheduling, visual merchandising standards, and floor coordination.
- Conducted daily morning briefings and monitored team KPIs against company performance targets.
- Maintained rigorous sales records, cash/card transaction logs, and local promotional activities.
Senior Retail Sales Officer / Floor Manager at Tanishq (Titan Company Ltd.) (2014-01 – 2021-12)
- Oversaw retail floor operations, resolved customer issues, and maintained premium visual merchandising displays.
- Executed cross-selling and up-selling techniques and successfully participated in store mystery audits.
- Supported senior management in key business events, luxury diamond exhibitions, and VIP customer initiatives.
