GM, CUSTOMER RELATIONS (CRM) - MAHAGUN INFRATECH PRIVATE LTD. - Noida, Uttar Pradesh
(2025-08)
- Supervise post-sales activities, construction updates, inventory management and MIS reporting for residential and commercial projects across Noida, Greater Noida, Noida Extension, Crossing Republic, Gurgaon, Sohna, Manesar, Goa and Hyderabad.
- Manage booking, allotment, demand letters, collections, possession, project handover, maintenance agreements and property registration.
- Lead a 10–15 member team handling customer grievances, transfers, refunds, death cases, name changes and customer record updates.
- Coordinate customer legal matters, lease and property registration documentation and customer loan documentation with banks.
- Manage CRM/ERP updates, project collections, customer account reconciliation and interest calculation with accounts.
- Monitor RERA reports and coordinate with RERA, town planning and other government authorities.
- Review customer files before sale deed processing and coordinate TPT/PTM and other bank loan documentation.
- Monitor maintenance billing and recovery and coordinate with facility teams to resolve customer issues.
- Coordinate APF, project funding, rent discounting funding and bank loan-related activities.
- Support compliance by reviewing BBA, allotment letters, maintenance agreements, demand notices and other customer documents.
DGM, CUSTOMER RELATIONS (CRM) - RAJ DARBAR REALTY LTD. - New Delhi
(2024-05 - 2025-08)
- Supervised post-sales, construction updates, inventory and MIS reporting for residential and commercial projects in Karnal, Mathura, Gurgaon, Delhi, Kosi, Hisar, Sirsa, Palam Vihar and Jaipur.
- Managed booking, allotment, demand, collections, possession, project handover, maintenance agreements and property registration.
- Handled customer grievances with a 10–15 member team and maintained customer relationships.
- Processed transfer, refund, death, name-change and customer information update cases.
- Coordinated customer legal matters and project collection and finance activities.
HEAD, CRM/F&A - OM DRISHIAN INFRA (INDIA) LTD. - New Delhi
(2017-04 - 2024-04)
- Managed CRM, post-sales operations, construction updates, inventory and MIS reporting for projects in Noida, Greater Noida, Delhi, Gurgaon, Haridwar and other locations.
- Handled the complete after-sales process through possession, including collections, MIS, handover, maintenance, billing and recovery.
- Managed customer grievances, project finance and channel partner coordination.
- Worked with CRM software and supported data integration and process management.
- Also coordinated production, sales, purchase, accounts, banking, licence renewals and plant construction activities for plastic and steel manufacturing units.
SR. ASSOCIATE, CCU/F&A - EARTH INFRASTRUCTURE LTD. - New Delhi
(2013-12 - 2017-04)
- Supervised post-sales activities, construction updates, inventory and MIS reporting for residential and commercial projects.
- Handled property transfer, refund, cancellation, merger, death cases and name deletion/addition matters.
- Processed customer BBA/MOU agreements and post-sales documentation.
- Managed collections and recovery of outstanding customer dues.
- Ensured timely issuance of receipts, allotment letters, agreements, demand notes, reminders and notices.
SR. MANAGER, COMMERCIAL/ACCOUNTS - PUREARTH INFRASTRUCTURE LTD. (FORMERLY DCM LTD.) - Delhi
(2008-02 - 2013-12)
- Supervised post-sales, construction updates, inventory and MIS reporting for commercial and residential projects.
- Managed customer agreements, BBA/MOU, documentation, grievances and coordination with different departments.
- Handled CRM and sales administration activities and service requirements.
- Managed post-sales collections and outstanding dues recovery.
ASSISTANT MANAGER, COMMERCIAL/SALES ACCOUNTING - ANSAL PROPERTIES & INFRASTRUCTURE LTD. - New Delhi
(2006-02 - 2008-02)
- Handled sales and financial accounting for residential, commercial and township projects across multiple locations.
- Processed allotment letters, instalment and demand letters, receipts, customer queries, broker bills, refunds and MIS reports.
- Followed up on outstanding dues and resolved finance and sales-related customer queries.
- Verified sales files, created dues, issued final call notices and supported possession and property transfer.
OFFICER, ACCOUNTS/COMMERCIAL - PARS VNATH DEVELOPERS LTD. - New Delhi
(2003-04 - 2006-01)
- Handled sales, financial and maintenance accounts for residential, commercial and township projects.
- Managed payment follow-up, call notices, final call notices and possession processes.
- Handled maintenance billing for common maintenance, electricity and DG charges.
ACCOUNTANT/COMMERCIAL OFFICER - ANSAL PROPERTIES & INDUSTRIES LTD. - New Delhi
(1996-03 - 2003-03)
- Managed project accounts including balance sheet, profit and loss account and trial balance in a computerized environment.
- Handled booking, allotment, agreements, cancellations, refunds, transfers, customer receipts, bank lien, legal matters and broker bill verification.
- Managed rented property accounts and MIS reporting.
EARLIER EXPERIENCE
(1992-04 - 1996-02)
- Handled cash and bank entries, ledger posting, bank and party reconciliation, banker and auditor coordination, TDS and sales tax matters.
