Kuldip Rastogi

Experienced Operations & Resident Management professional with proven expertise in overseeing daily operations, tenant relations, and property maintenance. Skilled in managing multi-functional teams, ensuring regulatory compliance, and maintaining financial records. Demonstrated ability to balance resident satisfaction with profitability while acting as an effective liaison between property owners and tenants.

Operations & Resident Manager - Pushpanjali Flats + Paying Guest - Delhi, India

(2024-01)

Oversee daily operations and resident welfare for premium residential property. Manage tenant onboarding, rent collection, rule enforcement, and coordinate with housekeeping and kitchen staff to ensure smooth operations and resident satisfaction.

• Onboard new residents, address concerns, mediate disputes, and foster a positive community environment
• Ensure resident compliance with PG policies, conduct police verification, and maintain comprehensive tenant documentation
• Manage and supervise housekeeping, kitchen, and maintenance teams to maintain service standards
• Conduct regular checkups of common areas via CCTV, implement security protocols, coordinate with security guards, and address incidents promptly
• Collect rent on schedule, manage electricity bills, and send timely payment reminders
• Maintain accurate resident information, room assignments, occupancy records, and financial documentation
• Track utilities, manage operational expenses, and oversee inventory management
• Arrange repairs, manage power backup systems (DG), ensure consistent water supply, and maintain lifts and common facilities
• Ensure rooms and common areas meet hygiene standards
• Prepare operational and financial reports for property owners

Self-Employed Entrepreneur - Advertising Company, Delhi - Delhi, India

(2013 - 2020)

Founded and operated an advertising company, managing business operations, client relations, and team coordination in the Delhi market.

Graduate - Delhi University