Customer Service Associate - Teleperformance - Indore, India
(2024-07 - 2025-07)
- Responded to customer inquiries via phone, email, live chat, or SMS, ensuring high accuracy and efficiency.
- Analyzed customer complaints to identify patterns and escalated complex issues to relevant departments.
- Maintained detailed records of customer interactions and transactions, improving data quality for reporting.
- Provided feedback to product development teams based on customer data analysis to enhance service efficiency.
- Met performance standards for turnaround time, accuracy, and professional conduct.
Customer Service Associate - STARTEK - Kolkata, India
(2022-02 - 2023-05)
- Delivered exceptional customer service by resolving complaints and analyzing customer feedback to improve processes.
- Utilized CRM software to track and manage customer interactions, ensuring accurate data entry and reporting.
- Identified and resolved product or service issues by analyzing customer complaints and implementing effective solutions.
Computer Operator - NGO - Jamui
(2018-01 - 2020-02)
- Maintained high accuracy in data entry tasks, improving overall data quality for organizational reporting.
- Analyzed field-based survey data to generate actionable insights for program improvements.
- Prepared and maintained staff profiles, ensuring accurate and up-to-date records.
- Created PowerPoint presentations and compiled fortnightly, monthly, and quarterly reports using Microsoft Word, Excel, and Google Workspace.
