Kumaresh Babu

Microsoft 365 Administrator with over 5+ years of experience (6+ years total) in managing user identities, Exchange Online, Teams, Intune, and security compliance. Proven expertise in managing incidents, service requests, and user provisioning using tools like ServiceNow and Active Directory. Strong background in troubleshooting, collaboration tools, license management, and Conditional Access policies. Quick learner with strong analytical and communication skills.

Microsoft 365 Administrator - Zones Corporate Solutions

(2021-12)

Administered the full Microsoft 365 environment, including Exchange Online, Teams, SharePoint, and OneDrive.

• Provisioned and managed user accounts, licenses, and mailboxes using Microsoft 365 Admin Center and PowerShell.
• Configured and monitored Conditional Access policies, MFA, and security baselines through Azure AD.
• Deployed compliance policies and apps to Windows devices using Microsoft Intune.
• Managed Security & Compliance, Entra ID, Azure, and Conditional Access policies.
• Responded to and resolved incidents related to M365 services using ServiceNow within SLA guidelines.
• Managed BitLocker recovery keys, device joins, and compliance statuses.
• Worked on onboarding/offboarding processes, and hardware/software access provisioning.
• Provided L1–L2 level support for Exchange, Teams, and Outlook issues including mail flow and DL management.
• Collaborated with internal teams and external vendors for issue resolution and continuous service improvement.

ServiceDesk Analyst - Kotak Mahindra Bank

(2020-11 - 2021-11)

• Worked on the Microsoft 365 console for user account management.
• Managed licenses, distribution lists, and troubleshooting using Exchange Admin Center.
• Provided support for daily service desk activities and incident resolution.

Desktop Support Engineer - Wipro Technologies

(2018-05 - 2020-01)

• Provided L1 desktop support, printer configuration, and domain setups.
• Supported VDI systems and managed remote desktop services.
• Handled hardware troubleshooting and user profile configurations.

Bachelor of Commerce - Commerce - St. Joseph First Grade College, Mysore (2017)