Kumari Komal

MBA graduate with 2+ years of professional experience in merchant onboarding and operations at PhonePe, with strong expertise in communication, stakeholder management, coordination, process management, and documentation. Currently transitioning into Human Resources, with a keen interest in Talent Acquisition, Recruitment, HR Operations, and Employee Engagement. Proven ability to manage multiple stakeholders, handle end-to-end processes, resolve queries, and maintain accurate records.

Highly motivated to leverage strong interpersonal and organizational skills to build a successful career in HR.

Merchant Onboarding – Digital Business Solutions at PhonePe (2024-07 – Present)

• Generated and qualified leads for payment gateway and digital payment solutions for merchants.
• Guided businesses in adopting digital payment infrastructure and online payment integration.
• Coordinated with technical teams for website/payment gateway integration and onboarding.
• Managed merchant onboarding, documentation, and compliance verification.
• Tracked sales pipeline, transactions, and performance metrics using dashboards and reports.
• Collaborated with operations and support teams to resolve merchant issues quickly.
• Maintained strong relationships with partners to improve merchant activation and retention.

Academic Counsellor (BDA) at Infinity Learn (2023-01 – 2024-12)

• Developed and executed sales strategies to target educational institutions and schools.
• Made cold calls to reach potential customers and booked demo sessions.
• Conducted product demonstrations and presentations to key customers, highlighting the value.
• Built and maintained a robust sales pipeline, effectively managing the entire sales process from need generation to deal closure.

MBA in Marketing and Business Analytics – Bangalore City University (2020-01 – 2022-12)

BCA in Bachelor of Computer Applications – Guru Nanak College, Dhanbad (2017-01 – 2019-12)