Kunal Dev

An analytical and results‐driven software engineer with experience in application development, scripting and coding, automation, web application design, product testing and deployment, UI testing, and requirements gathering. Proven aptitude for implementing innovative solutions to streamline and automate processes, enhance efficiency, improve customer satisfaction, and achieve financial savings.

Programmer Analyst, Call Center Engineering Team - WALMART, INC. - Bentonville, Arkansas

(2011-01 - 2016-12)

• Architected financial services hotline app for 8 countries in Central and South America.
• Implemented benefits hotline app rollout every year for US and Canada serving 1.4 million employees.
• Optimized manual application tuning process with Java to fetch and process data, making process 20x faster.
• Connected user‐facing web applications with SQL DBs using Spring REST web services.
• Integrated agent monitoring system, improving call center efficiency by 30%. [Employee of the Month ‐ Dec 2012]

M.S. - Computer Science - UNIVERSITY OF ARIZONA (2012-12)

B.S.B.A. - Management Information Systems - UNIVERSITY OF ARIZONA (2011-12)