Zscaler Administrator (Client - ICICI Bank) - Skillmine Technology - Hyderabad, INDIA
(2025-11)
- Successfully led and executed migration from Blue Coat Proxy to Zscaler, ensuring seamless transition with minimal business disruption.
- Onboarded and integrated multiple ICICI business applications onto the Zscaler platform, improving secure access, policy control, and application governance.
- Hands-on experience in Zscaler Branch Connector deployment, configuration, troubleshooting, and traffic forwarding for branch connectivity environments.
- Worked on ZIA policy implementation, application access validation, proxy migration activities, and user traffic optimization during enterprise migration projects.
- Collaborated with cross-functional teams and stakeholders to ensure successful application onboarding, testing, and post-migration support.
Consultant - Capgemini - Pune, INDIA
(2025-06 - 2025-10)
Professional Experience Managed and supported User Proxy operations in Zscaler environment, including URL Filtering, Cloud Application Control, SSL Inspection, and Firewall Control Policy configuration.
- Hands-on experience in PAC file creation, modification, and troubleshooting to ensure efficient traffic routing and proxy performance.
- Configured and managed Zscaler Client Connector (ZCC) policies to provide secure user connectivity and seamless remote access.
- Implemented and maintained enterprise web security policies, application access controls, and compliance standards.
- Resolved proxy-related incidents such as authentication failures, SSL inspection errors, policy enforcement issues, and user access problems.
- Performed HTTP/HTTPS traffic analysis and ensured secure web access through proper policy validation and enforcement.
App Cloud Support Senior Analyst - Accenture - Pune, INDIA
(2024-12 - 2025-06)
Professional Experience Network Security Engineer (L2/L3 Support) Managed and supported User Proxy operations in Zscaler environment, including URL Filtering, Cloud Application Control, SSL Inspection, and Firewall Control Policy configuration.
- Hands-on experience in PAC file creation, modification, and troubleshooting for optimized traffic routing and proxy performance.
- Configured and maintained Zscaler Client Connector (ZCC) policies to ensure secure user connectivity and seamless remote access.
- Implemented and maintained enterprise web security policies, application access controls, and compliance standards.
- Resolved proxy-related incidents such as authentication failures, SSL inspection issues, policy enforcement errors, and access disruptions.
- Worked as an L1 Firewall Engineer supporting Palo Alto Networks firewall environments, ensuring secure network operations.
- Performed firewall policy monitoring, traffic analysis, rule validation, and basic security policy implementation.
- Handled incident management, alert monitoring, and first-level troubleshooting for firewall and connectivity issues.
- Assisted in firewall rule creation, NAT policy validation, VPN monitoring, and log analysis using firewall management tools.
- Collaborated with L2/L3 teams for escalation handling, change implementation, and security compliance adherence.
- Monitored network traffic and security events to identify and mitigate potential threats in a 24x7 support environment.
Associate Consultant - Atos Global IT Solutions & Services Pvt Ltd - Pune, INDIA
(2021-11 - 2024-12)
Professional Experience Network Security Engineer (L2/L3 Support) Managed and supported User Proxy operations in Zscaler environment, including URL Filtering, Cloud Application Control, SSL Inspection, and Firewall Control Policy configuration.
- Hands-on experience in PAC file creation, modification, and troubleshooting for optimized traffic routing and proxy performance.
- Configured and maintained Zscaler Client Connector (ZCC) policies to ensure secure user connectivity and seamless remote access.
- Implemented and maintained enterprise web security policies, application access controls, and compliance standards.
- Resolved proxy-related incidents such as authentication failures, SSL inspection issues, policy enforcement errors, and access disruptions.
- Worked as an L1 Firewall Engineer supporting Palo Alto Networks firewall environments, ensuring secure network operations.
- Performed firewall policy monitoring, traffic analysis, rule validation, and basic security policy implementation.
- Handled incident management, alert monitoring, and first-level troubleshooting for firewall and connectivity issues.
- Assisted in firewall rule creation, NAT policy validation, VPN monitoring, and log analysis using firewall management tools.
- Collaborated with L2/L3 teams for escalation handling, change implementation, and security compliance adherence.
- Monitored network traffic and security events to identify and mitigate potential threats in a 24x7 support environment.
