Kunal Surve

Results-driven Manager with over 10 years of experience overseeing daily operations in dynamic service environments. Recognized for improving operational efficiency through effective staff management, streamlined processes, and a strong commitment to customer satisfaction. Skilled at building high-performing teams, optimizing workflows, and fostering a culture of excellence that consistently enhances service delivery and client loyalty.

VENUE OPERATIONS MANAGER at KIDIVERSE (2025-07 – Present)

• Led a high-performing team to exceed operational targets consistently.
• Managed budgets effectively, achieving a 15% cost reduction annually.
• Fostered a collaborative culture, improving team engagement.
• Streamlined processes, boosting efficiency across all departments.
• Enhanced customer satisfaction scores through targeted service improvements.
• Manage Events for the Venue
• Enhanced vendor Relations and on boarding new ones effectively.
• Implementing cafe Revenue improving strategies

VENUE SUPERVISOR at KIDIVERSE (2024-04 – 2025-06)

• Streamlined processes, reducing setup time by 25%.
• Increased revenue by 20% through strategic upselling.
• Managed a team of 15, enhancing productivity and morale.
• Developed strong vendor relationships, ensuring quality service.
• Implemented safety protocols, achieving zero incidents.
• Coordinated 50+ events annually, exceeding client expectations.
• Trained staff in customer service, enhancing guest experiences

DUTY MANAGER at PVR CINEMAS (2023-10 – 2024-03)

• Interacted well with customers to build connections and nurture relationships.
• Improved overall efficiency by streamlining operational processes within the cinema complex.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Oversaw ticketing operations, implementing strategies to reduce wait times and improve customer satisfaction rates.
• Supported human resources initiatives such as hiring interviews, training sessions, or disciplinary actions when necessary.
• Facilitated teamwork among staff members through effective leadership skills that enhanced productivity.
• Collaborated with marketing department to promote special events, driving increased attendance and revenue
• Management of special screening Trailer launch and Movie premiere Events

DUTY OFFICER at PVR CINEMAS (2018-12 – 2023-09)

• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths
• Managed daily cash handling procedures, resulting in accurate financial reporting and minimized discrepancies.
• Trained new team members on theatre policies and procedures, fostering a strong work ethic among staff.
• Led a high-performing team to exceed operational goals consistently.
• Developed innovative solutions to complex challenges, driving success.
• Achieved recognition for outstanding leadership and team achievements.

ASSISTANT RESTAURANT MANAGER at McDonald's (Hardcastle Restaurants) (2015-10 – 2018-11)

• Improved customer satisfaction by implementing efficient QSR processes and maintaining high-quality standards.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Streamlined operations for better consistency, optimizing staff scheduling and managing inventory levels.
• Oversaw training of more than 30 team members.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Organized and detail-oriented with a strong work ethic. Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Conducted exit interviews to identify attrition drivers
• Managed daily operations, ensuring smooth service flow.

SHIFT MANAGER at McDonald's (Hardcastle Restaurants) (2014-03 – 2015-09)

• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work environment, improving employee retention.

FLOOR MANAGER at McDonald's (Hardcastle Restaurants) (2013-01 – 2014-02)

• Oversaw food preparation and monitored safety protocols.
• Ensured proper cash handling procedures were followed at all times, reducing discrepancies in daily sales reports.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Improved employee retention rates by providing ongoing support, coaching, and constructive feedback to foster professional growth

CREW MEMBER at McDonald's (Hardcastle Restaurants) (2011-08 – 2012-12)

• Greeted customers and provided menus.
• Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
• Promoted products through effective merchandising techniques.
• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
• Rotated through series of different stations based on team needs.

SSC – Dr Antonio Da Silva High School (2005 – 2005)

HSC – DG Ruparel College of Arts Science and Commerce (2007 – 2007)

BA in Psychology – DG Ruparel College of Arts Science and Commerce (2010 – 2010)

Bachelor of Law in LLB General – Government Law College (2012 – 2012)