Kundan Kumar

Dedicated and proactive IT Support Engineer with 4+ years of experience in desktop support, technical troubleshooting, system maintenance, and end-user support. Skilled in Windows OS installation, printer configuration, Outlook support, hardware troubleshooting, and customer handling. Experienced in working with retail clients and delivering timely issue resolution in fast-paced environments.

Technical Support Engineer - Ideas 4 Transformation - Mumbai, India

(2022-11 - 2024-05)

Client: Dmart Ready & Shoppers Stop

• Provided technical support to end-users for hardware, software, and system-related issues.
• Installed and configured Windows operating systems, printers, and desktop applications.
• Managed Microsoft Outlook and email client configurations.
• Performed system troubleshooting, software upgrades, and preventive maintenance.
• Maintained support logs, issue tracking, and resolution documentation.
• Delivered prompt customer support while ensuring minimal downtime.
• Coordinated with internal technical teams for issue escalation and resolution.

Desktop Support Engineer - Orient Technologies Pvt. Ltd.

(2024-06)

• Performed system formatting, OS installation, and routine desktop maintenance.
• Configured and troubleshot printers, hardware devices, and peripherals.
• Provided technical assistance and customer support for IT-related issues.
• Diagnosed hardware/software problems and implemented timely resolutions.
• Assisted users with system performance optimization and basic networking issues.

ADCA - Advanced Diploma in Computer Applications (2022)

Graduation - BRAB University Patna (2018 - 2021)