Kuntal Mandal

Dedicated and results-oriented SAP Basis Consultant with nearly 5 years (4.8+ years) of extensive experience in enterprise system administration, spanning both Build and Run operations. Currently serving as an Associate Consultant at Capgemini Technology Services India Limited, delivering dedicated SAP Basis support for key client SAVANT. Proven track record in maintaining high system availability, streamlining operations across diverse SAP products, and enforcing strict compliance through detailed technical documentation.

A fast learner with a solid foundation in electrical engineering, recognized for rapid technology adoption, proactive problem-solving, and a steadfast commitment to continuous upskilling to drive client success and operational excellence.

SAP BASIS Consultant - Capgemini Technology Services India Limited - Kolkata, West Bengal

(2021-10)

Currently working for a major smart home automation and energy management corporation company based in US. Ensuring the stability, performance and security of SAP landscapes. Day to day activities and responsibilities include

• Regular monitoring of systems, mainly observing system operations, daily tasks, and project processes to build hands-on understanding. Including checking work processes, application logs, system health, background jobs, dumps, buffer usage, and overall system performance. Troubleshooting the issue if any arrives.
• Troubleshot various BASIS administration task for the client and user through incidents and service requests using Helpdesk Tool - FRESH Service. Ability to analyse, prioritize and route tickets efficiently.
• Resolved Critical and High Priority Incident — High Availability
• Performed the ORACLE and HANA DB Refresh activity in ECC, GTS and BI Landscape, PROD to QA, including all pre and post refresh tasks.
• Setting up STMS, Creating and Moving / Importing the Transport Request (TR) through ACM Transporting Tool.
• Skilled in System Patching. Ensure system stability post patching.
• Perform Kernel Upgrades for various patch levels.
• Support Package Upgrade for JAVA and ABAP systems.
• Worked with scheduling downtime and file transfer tool like WinSCP
• IDOC Configuration — Created and Maintained Partner Profiles in WE21
• Requesting and Downloading Licenses for the system.
• Object and Developer Access Key Generation for Developers.
• Add-on installation and upgrade using SPAM / SAINT.
• Scheduling the default background jobs and analysing the long running jobs.
• SAP OSS Note implementation.
• Configured RFC Connections between systems.
• Defining Operation Modes and assigning Time Intervals to Operation Mode.
• Worked on SAP License Audit.
• Implementation of HANA DB Cross System Recovery through backint Backups.
• User Maintenance - User Creation, Modification, Deletion, Locking and Unlocking.
• Worked on Nagios XI Monitoring Tool for alert configuration.
• Starting and Stopping SAP systems during maintenance activity.
• Client Maintenance - Client Creation, Modification, Local / Remote Client Copy, Client Export / Import, Opening and Closing.
• Worked with Rimini Street Support Team and SAP Support Team for major issue.
• Attend weekly call with client and used to prepare the weekly deck for the same.
• SAP Overview and Architecture, System Landscapes, SAP Memory Management, Remote function call connections.
• Skilled in handling Printer configuration and Management like spool related issues and connectivity problems. Created and configured printer using T-Code : SPAD

B. Tech - EE - Future Institute of Engineering and Management, KOLKATA (2021)

12th - W.B.C.H.S.E - Sonarpur Vidyapith (H.S.), KOLKATA (2017)

10th - W.B.B.S.E - Sonarpur Vidyapith, KOLKATA (2015)