I began my carrier in 2008 in PRA from Reservation Data Maintenance RDM a joint venture between Lufthansa and Bird Group. Started working from Sales went up to Interline Billing and Correspondence level. I have the entire Airline Passenger Revenue Account Model knowledge. Worked in all process of Passenger Revenue Accounting and Cargo Revenue Accounting. Later I joined Tata Consultancy Ltd and still I am part of this reputed Organization. Right now I am working as a Business Analyst for last two years in an IT Project. My work area includes-
●Defining business requirements and reporting them back to stakeholders. Creating a detailed business analysis, outlining problems, opportunities and solutions for a business. Budgeting and forecasting, reporting.
● Engage Client to gather software requirements/system requirements and ensuring alignment with development teams and creating Ad-hoc reports for the budget spent.
● Preparing process flow diagram (AS-IS TO-BE) to transform vision into result and creating dashboards.
● Experience in all phases of the Software development life cycle (SDLC) including requirements gathering, design, development, testing and deployment.
● Communicate client’s business requirements by constructing easy-to-understand data and process models, use cases.
Experience
Worked in Tata Consultancy Services from Jun21 Till Date.
Department/Project: - CGA-158-T&M (PFMS GOI Ministry of finance )
Designation : Team Leader
Job Role: Business Analyst
● Defining business requirements and reporting them back to stakeholders. Creating a detailed business analysis, outlining problems, opportunities and solutions for a business. Budgeting and forecasting, Reporting.
● Engage Client to gather software requirements/system requirements and ensuring alignment with development teams and creating Ad-hoc reports for the budget spent.
● Preparing process flow diagram (AS-IS TO-BE) to transform vision into result and creating dashboards.
● Experience in all phases of the Software development life cycle (SDLC) including requirements gathering, design, development, testing and deployment.
Deliver the high quality of the output for the each revenue accounting transaction, monitoring and maintaining the very challenging quality score expected by the client, deliver the best turnaround time, Maintain a strong relationship with client through team and personal interaction (calls, emails, visits etc.) and ensure zero account leakage. Ensure High Customer Satisfaction. Try and become the point of escalation for the client for any issue whatsoever.
Worked in Reservation data maintenance from Sep 2008 to Oct 2014
Company Profile :-
Reservation Data Maintenance India Pvt. Ltd. is joint venture between Lufthansa Commercial Holdings and Bird Group. The company was established in 1992 and is regarded as pioneer among travel related BPO services in India. The company looks after a number of back office operations for Lufthansa German Airlines i.e. Tariff check, Pro-ration, Handling problem, Tracking Reports, Handling Passenger Name Records, Fares filing, Loyalty Program Division, Cargo Etc.
Department: - Revenue Accounting Division.
The job involves calculation and verification of revenue distribution between two given airlines as per Interline Prorate Procedures. The Job requires expert knowledge of international airfares and ticketing procedures, co-related rules and regulation governing both international and domestic travel.
Mar 2012 – Oct 2014 (Working as a Process in charge for
SN-Brussels revenue accounting process)
In Mar 2012 promoted to Team Learder, reporting to head of the department and taking care of complete interline Sales and OI team having 18 head counts.
Responsibilities:
Preparing reports.
Trainer for Manual Proration (MPA, PMP), Revenue Accounting Manual (RAM), IATA Reso. And Sirax (Revenue Accounting Software for Lufthansa groups of Airlines).
Handling the queries of the Team.
Create process improvement models.
Creation and updation of working instruction.
Handling and assigning the customer queries and request.
Maintain the process flow.
Apr 2011 – Feb 2012 (Working as a Senior Associate SN-Brussels Passenger revenue accounting process)
In April 2011 promoted to Senior Associate,reporting to process in charge and taking care of complete team having 16 head counts.
Responsibilities:
Assigning and distribution of work.
Handling the queries of the Team.
Preparing reports.
Doing quality check.
Handling the system problems.
Sep 2008 – Mar 2011 (Working as a Associate in SN-Brussels
revenue accounting process)
In Sep 2008 selected for new revenue accounting process for SN-Brussels airlines under the Lufthansa revenue services which include complete revenue accounting sales, interline (Sampling/non-sampling) and interline Correspondence.
Responsibilities:
Analyzing other Airlines (OALs) billing procedures to ensure Lufthansa’s reasonable share or revenue fosector/segment issued with OALs ticket plate but flown/uplifted by LH.
Calculating/ Verifying OALs claim for segment issued with LH ticket stock serviced by OALs.
Rejecting/ Accepting OALs claims in accordance with the special Prorate Agreement/ Multilateral Prorate Agreement.
Sending ADM suggestions, for LH document, where a higher value accrues to the OALs due to wrong ticket issuance.
Handling the queries of the Team.
Preparing reports.
Doing quality check.
Handling the system problems.
Analyzing other Airlines (OALs) billing procedures to ensure Lufthansa’s reasonable share or revenue for sector/segment issued with OALs ticket plate but flown/uplifted by LH.
Calculating/ Verifying OALs claim for segment issued with LH ticket stock serviced by OALs.
Rejecting/ Accepting OALs claims in accordance with the special Prorate Agreement/ Multilateral Prorate Agreement.
Sending ADM suggestions, for LH document, where a higher value accrues to the OALs due to wrong ticket issuance.
