Kuppili Jyoshna

Dedicated and customer-oriented professional with hands-on experience in customer care, voice processes, and coordination roles across reputed organizations. Proven ability to manage customer interactions, maintain service quality, and support operational workflows. Experienced in coordination, documentation, and team handling, with strong interpersonal and communication skills

KYC Verification Specialist - Country Club

(2013-10 - 2016-03)

• Verified customer documents and performed KYC checks in compliance with company and regulatory guidelines.
• Assisted customers with account verification, onboarding, and document submission processes.
• Reviewed and validated identity proofs, address proofs, and financial documents for accuracy.
• Resolved customer queries related to KYC updates, account status, and verification issues.

Customer Support Representative - Concentrix Visakhapatnam - Visakhapatnam

(2016-06 - 2017-05)

• Managed high-volume customer interactions through voice-based processes.
• Resolved service-related issues in compliance with SLA and quality metrics.
• Ensured accurate documentation and customer satisfaction.

Customer Support Executive - Tech Mahindra - Visakhapatnam

(2019-08 - 2020-02)

• Delivered customer support services in a structured voice process environment.
• Followed SOPs, quality frameworks, and data privacy standards.
• Maintained customer data confidentiality and adhered to data privacy and security standards.
• Achieved process accuracy and call quality targets in a fast-paced support environment.

Coordinator - Dr. KKR Gowtham School

(2020-04 - 2024-02)

• Coordinated administrative and academic activities.
• Maintained records, reports, and communication between departments.
• Organized schedules, meetings, examinations, and academic events efficiently.
• Prepared and maintained reports, presentations, and official correspondence.

Process Associate - Lingua Franca

(2024-06 - 2025-07)

Appointed as a Process Associate for a fixed-term engagement of one year.

• Supported process operations in accordance with company policies and performance guidelines.
• Maintained accurate documentation and adhered to quality and compliance standards.
• Demonstrated adaptability to process requirements and performance-driven environments.

Customer Support Representative - Uniadroitech Innovation Private Limited

(2025-08 - 2026-01)

• Handling inbound and outbound customer calls with professional communication.
• Resolving customer queries while ensuring first-call resolution and service quality.
• Maintaining call records, CRM updates, and process documentation.

BBM - Gayatri College (2010 - 2013)

Intermediate - Narayana Junior College (2010 - 2010)

SSC - S.E. Railway Girls School (2008 - 2008)