Kurapati Abhi

Results-driven Banking Operations Associate with 2+ years of experience in chargebacks, fraud investigation, and dispute resolution for US-based clients. Proven track record of maintaining 98%+ SLA adherence, reducing financial losses, and delivering high-quality case resolutions under tight deadlines. Skilled in risk analysis, compliance, and handling high-volume transaction disputes.

Associate - KnovaOne LLP - Pune

(2024-06)

• Manage end-to-end chargeback and dispute resolution for US banking clients
• Investigate fraudulent transactions and analyze customer account activity to recover funds
• Handle high-volume cases with strong accuracy and quick turnaround time
• Ensure strict compliance with Visa, MasterCard, and UPI regulations
• Collaborate with internal teams to identify root causes and reduce repeat disputes
• Maintain excellent client satisfaction through timely and accurate resolutions

Bachelor of Science - B.Sc. - Dayanand College of Arts & Science - Solapur (2022-01)