Kush Kumar

To seek challenging & rewarding assignments where my passion for excellence, value addition and analytical skills can be realized and I can contribute significantly to the organization leading to organizational as well as professional growth.

CSE - Nutrabay Retail Pvt Ltd

(2022-08 - 2024-04)

• Handling All escalation logistics related
• Manage NDR’s data (Weekly and monthly wise also manage Master NDR sheet.
• Escalating new concern to logistic team and taking follow up on daily basis.
• Sharing the NDR sheet with courier partner for the re-attempt
• Manage social media escalations
• On weekly basis we discussed with the courier partner for overall performance.
• Responsible for handling B2B Queries and escalations of delivery partners.
• Maintain The Complete Data on Excel Sheet Daily basic to Submit to Higher Authority.

Associate (KYC Verification) - Paytm Payment Bank Limited

(2021-07 - 2022-06)

• Handling inbound & outbound calls.
• Collecting all the details as par KYC process.
• Giving the resolution as per customer requirement Through calls, live chat and Emails.
• Maintain The Complete Data on Excel Sheet Daily basic to Submit to Higher Authority.

CSE - Energizer I.T Service Pvt Ltd (Max Health Care)

(2019-06 - 2021-05)

• Book appointment for patient with doctors
• Arrange to provide home collection services
• Handling Brain stroke patient with Emergency queries
• Handling COVID patient and Other Patient queries of Domestic and International
• Maintain the doctor OPD timing and days.
• Arranging the call Back the from Radiologist Department
• Managed smooth operations and communicated timely updates to coordinate administrative activities.
• Answered mailed, emailed, telephoned and in-person requests for service and information.
• Successfully managed and coordinated team of 2 + employees.20
• Administered customer feedback surveys, analyzing results to identify areas for service enhancement.
• Trained new staff on internal procedures and software, enhancing team capability and efficiency.
• Monitored staff performance and developed improvement plans.
• Cultivated work environment focused on personal responsibility, continuous improvement and delivering high- quality results.

MA - Hindi literature - School of open learning Delhi University

Bachelor Of Arts - Hindi Honor’s - Delhi University (2016)

Senior School Certificate Examination (12th) - HBSE Board New Delhi (2012)

Secondary School Examination (10th) - HBSE Board New Delhi (2010)