Kushal Durgam

9 years of overall experience in software design, development and deployment in ECM and BPM areas and over 8 years of experience in design, analysis and development of BPM driven applications. Good experience with Authoring Environment including BPDs, Services, Coaches, Coach-Views, Inspector view, Integration Components, UCA's, Events & Connectors. Worked on migrating the BPM Process Applications, toolkits, workflows, Service flows, re writing User Interfaces from legacy BPM versions to 8.6 Web Process Designer & BAW 19.0.x & 24v.

Worked on JavaScript and JS API for process routing and client-side validations based on business requirements. Worked on SPARK Framework for UI enrichment and UI customization. Worked on Production Support Deployment, CR creations, Post Deployment Validations, Incident Management, Analyze defects in production environments, RCA, BPM Release Management.

Extensive expertise in requirements gathering, use case preparation, Proof of Concept, Modeling, Design, implementation, Iterative Development, Agile (SCRUM) Methodologies, Test-driven development (TDD), Testing. Worked with Build and automation team to write the yaml files to trigger an automated deployments to DEV, IST, PTE and PROD environments thus reducing the manual efforts. Worked on debugging the build and deployment issues in Jenkins tool and Udeploy tool.

Matured experience in Working with Agile teams and performing sprint deliverables using Scrum Methodology of BPM. Used various test strategies for testing the process apps and toolkits.

Experience on Content Engine and Process Engine API's, ICN Dojo framework, Dojo widgets, Grid X, Dojo Editor, REST Services.

Undergone

Pega PRPC 7.2 Training which includes basic assignments, which covers UI topics like creating Sections, layouts, fields, Activities, creating data types, child cases, Declare Expressions, Decision rules etc. Exhibits decent knowledge on Cloud Platforms like AWS and Azure. Worked on Devops tools such as Git, Jenkins, Maven, pipelines in onboarding our BPM applications from manual deployments to automated deployments with the help of CI & CD pipelines.

Worked on writing REST services for CURD operations. Worked on WebSphere Application Server 8.5.5 for deployments and configurations. Worked as a system administrator for short term support project and explored on Security Domain Products like Tivoli Directory Server (TDS) & ITIM.

Excellent team Player, team lead, quick learner and self-starter with effective communication, motivation and organizational skills combined with attention to details and business process improvements. Excellent ability to plan, organize and prioritize work to meet the deadlines.

Senior Associate at Cognizant (2025-06 – Present)

Senior Software Engineer (AVP) at Wells Fargo (2017-05 – 2025-05)

Developer at Discover Payments

Account Incident Management (AIM) is an application developed for a leading payment processing organization to streamline payment-related incident handling and request processing. The application was migrated from Heritage Human service to client-side Human Service in IBM Business Automation Workflow with enhanced UI features and improved user experience. It enables Issuers and Acquirers to perform role-based actions, track requests, and manage payment processing incidents efficiently through automated workflows and dashboards.

• Involved in requirement, analysis and development of user stories.
• Created reusable Coaches and Coach Views.
• Enhanced few dashboards for business users to view and track requests.
• Involved in designing and coding which includes developing service flows, BPD's, Coach validations, exposed process variable(epv), ajax service, general system services for fetching data and updating data.
• Involved in External Service Creations by consuming the API files and making the BPM handshake by creating the JWT token for File Upload integration.

Developer at Wells Fargo Advisors

Wire Funds enables authorized users to enter a request to transmit funds from a client's brokerage account to a U.S bank account in U.S. dollars, or to a foreign bank account in U.s. dollars or foreign currency.

Wire Funds

Transfer is a realtime gross settlement of funds system operated by the Federal Reserve Bank(FRB). It involves money transfer from client's brokerage account to other IRA/Retail accounts resided in domestic or foreign country at lower cost compared to checks. The wire Funds business process orchestrattes the submission, approvals, integrations with Beta and the processing of wires through Payment Manager. updates to systems like auditing, SOR systems, archiving, attaching/detaching paperwork etc.

• Individual contributor in the scrum.
• Analyze the feature to create user stories, estimate and take into the sprint as per sprint planning.
• Involved in Development, Unit testing, Bug Fixing and deployment activities.
• Designed the Wire Funds Initiation BPD process and made it light weight such that the process triggers with minimal data of request id and account number parameters.
• Worked on End to General Exception Handlers integrations such that it gets auto retried without manual intervention.
• Assisting other team members related to user stories and enhancing the features to include NFRs etc.
• Created the External Service/Server with the help of WSDL end points/external jars/yaml to consume the exposed services in order to integrate with services running on other systems.
• Involved in QA and UAT bug fixing.
• Involved in handles or analyzing the Production issues, helping the platform team on root cause analysis, deciding the Business Impact and Priority of issues.
• Used Splunk to track the data issues and perform error analysis.

Developer at Wells Fargo Trust Advisors

ACATS Project is mainly aimed for moving assets either to or fro within 24 hrs as it currently takes 2 to 3 days. This Application facilitates Outgoing and Incoming Account Transfer requests for both Brokerage and Trust/IFS Accounts by receiving transfer event data, applying business rules for each request and routing the request for review and system processing.

• Individual contributor from Offshore.
• Designed the end to end Process flow of Full Receives from initiation to settlement along with UI coaches for approval/reject/delete actions.
• Worked on many drag and drop elements like Panels, Vertical and Horizontal Layouts, Output Text, Input Text, Tables, Text areas, Data Objects, Buttons, Tabs, Modal Dialogs, Out of the box configurations which are part of BAW UI toolkit.
• Involved in writing the user stories by converting the functional requirements into technical requirements.
• Created the Utility for testing the TDS Apigee services connectivity check for ease of platform support team.
• QA & UAT Defect Fixing.

Developer at Wells Fargo

CPC project mainly handles the issues that are raised by the business/other project team which might have common impact to several other process applications with respective to Service requests like Retail Ach, Branch Check Deposit, IRA Distribution etc.

• Individual contributor from Offshore.
• Analyzing user stories and suggesting team lead with possible solutions.
• Code fixes in several Process Apps and toolkits based on the user story.
• Unit testing and deployment to lower environments like Dev, CTE, IST.
• Working closely with onshore team lead and provide updates accordingly.

Bachelors in Electronics and Communications – JNTU Hyderabad