Kushal Patil

Experienced IT professional with 5 years of impactful experience in IT support, customer support engineering, and senior desktop support. Proven track record of leading successful OS and user profile migration projects, providing remote and in-person technical support, and managing Active Directory accounts. Skilled in network troubleshooting, hardware maintenance, and disaster recovery operations.

Possess strong communication skills, effective time management, and the ability to thrive in high-pressure environments.

Senior Support Engineer L2 - DHL Express

(2023-08)

• Provided the remote support & net meeting support Using the following software: TeamViewer, VNC Server, RDP, and Bomgar
• Manage Active Directory accounts, including user provisioning and password reset.
• Utilized ticketing system to document and track support requests, ensuring timely resolution and customer satisfaction.
• Diagnosed and resolved hardware and software issues, including desktops, laptops,
• Responsible for handling of incidents within SLA, Providing RCA (root cause analysis)
• Conducted software installations, upgrades, and patches as needed.
• Project Lead for Retail ID Migration & Configuration
• Worked on the R1 ticket and coordinated with the global team.
• installation of antivirus, patches & updates from the backend site.
• Monitoring SLAs, ensuring timely closure of priority tickets, SQL queries, Linux, troubleshooting, resolved escalations, migratedsystems to upgraded versions to maximize efficiency

Customer Support Engineer L2 - Snet Solutions

(2020-12 - 2023-12)

• Maintaining and administrating computer LAN Network and related computing environments including system software, application software, Hardware and configurations
• Performing disaster recovery operation and data backups when required.
• Troubleshooting, configuring, diagnosing, and resolving network, software, and system problems. Hardware installation, Maintenance & troubleshooting.

Desktop Support Engineer - DHL Express - DHL Hub, Kopar Khairane

(2019-01 - 2020-09)

• Led and executed a project in DHL for OS and user profile migration
• Configured and troubleshot hardware and software for desktop support
• Created usernames and passwords for system access
• Administered desktop systems at DHL Hub, Kopar Khairane

B.Sc - Computers - North Maharashtra University (NMU) (2023)

12th - English - CBSE (2018)

10th - English - CBSE (2013)