Counselor/Admin/Recruiter - Datapro Computers Institute - Vizag
(2014-08 - 2015-11)
- Develop comprehensive guidance and counseling programs in collaboration with faculty, staff and students.
- Receiving and resolving customer's inquiries and also candidate inquiries and requests via email, phone calls and online chat.
- Validate the documents submitted by new hires and conducting background checks.
- Actively engage with associate through new hire orientation.
- Build trust and sustainable relationships with customers with interactive communication.
- Maintain and update student and training records and also databases.
- Documenting all the work progress by following the policies and procedures.
- Serve as a resource and coach students in the areas of academic development and crisis intervention.
- Preparing MIS reports and meeting the monthly KPI.
- Creating job offers and job description in (LINKEDIN, NAUKRI, INDEED, SIMPLY HIRED and SMART RECRUITERS).
- Handling general office duties such as filing, data entry, and managing correspondence.
- Assist New Hires associates with the joining formalities.
- Troubleshoot customer issues and provide solutions.
- Hiring faculty for various courses.
Sr. Process Associate/SME - WNS Global Services Pvt Ltd - Vizag
(2016-07 - 2019-05)
LYTX is a Global Driver Risk Management (Shipping and Logistics).
- Checking and initiating the client requirement changes with regards to the process.
- Adhering to the schedule as prescribed by the Manager.
- Providing the team feedback to the process manager at the end of the day and meeting monthly KPI.
- Trend and track results and provide summations on risk and opportunities for improvement for operations management and quality review.
- Maintain the work progress by following policies and procedures and documenting it.
- Handling / managing a team of 10 agents.
- Meets with Managers regularly to assess department performance and to plan initiatives in targeting improvement.
Process Associate - WNS Global Services Pvt Ltd - Vizag
(2022-05 - 2022-10)
Mitchell, Process is related to Medical Coding and is a member of RCM and Insurance.
- Reviewing patient's health reports and assigning ICD, CPT codes to various diseases.
- Read operative notes and code surgeries or procedures with appropriate CPT codes.
- Supervise productivity and recommend process improvement.
Customer Support Specialist II - Experian Services India Private Limited - Remote
(2025-01 - 2025-03)
- I will be primarily responsible for accurately processing and categorizing the customers' correspondence.
- Identifying and verifying essential documents.
- As a Customer Support Specialist, I will adhere to the established procedures, guidelines, and regulations, ensuring compliance with all relevant laws and policies.
- Develop and implement customer success strategies.
- Respond to customer inquiries in a timely and professional manner.
- Provide exceptional customer service and provide support to the customers.
