Labotek

MAHLE FILTERS SYSTEMS INDIA LTD. - SOLAN (Himachal Pradesh)

(2014-10)

PRODUCTION FUEL FILTERS, MAINTENANCE AND QUALITY ASSURANCE BEFORE FG EXITS TO CUSTOMER PLACE.

UPS SERVICE ENGINEER, SERVICE CENTER INCHARGE - Novateur Electricals And Digital Systems Pvt Ltd. (A Group Brand Legrand) - NEW DELHI & Chandigarh

(2016-04 - 2021-12)

THREE PHASE UPS SERVICE ENGINEER AND CUSTOMER SERVICE REPRESENTATIVE - EATON POWER QUALITY PVT LTD - CHANDIGARH & UPPER NORTH

(2022-01 - 2023-05)

HANDLING CUSTOMER COMPLAINTS, MAINTAINING DATA, OFFICIAL MAILING AND SOFTWARE INSTALLATION
ATTENDED COMPLAINTS UPTO 800 KVA
OFFICIAL MAILING & CUSTOMER UPDATION & ALIGNING TEAM TO AVOID CUSTOMER ESCALATIONS
GENERATE & FOLLOW UP FOR AMC, NEW UPS & BATTERY ORDERS QUERY

SERVICE ENGINEER - AMARARAJA ENERGY & MOBILITY PVT LTD (Formerly known as amararaja batteries) - New Delhi (AREA HANDLING – UPW & UTTARAKHAND)

(2023-08 - 2025-08)

TAKING CARE OF ALL TELECOM CUSTOMERS COMPLAINTS, PLANNING, MAINTAINING TAT TO AVOID ESCALATIONS
VISIT TO SITES FOR REPEATED COMPLAINTS TO PROVIDE PROPER RCA TO CUSTOMER
MAINTAINING ALL DATABASE
GOOD COMMAND OVER MICROSOFT APPS AS IN EXCEL, WORD, POWERPOINT, OUTLOOK
INSTALLATION VALIDATION, PROVIDE TIME TO TIME TRAININGS TO CUSTOMER FOR HANDLING THE EQUIPMENT TO AVOID FREQUENT FAILURES

Tech Lead - Novateur Electricals And Digital Systems Pvt Ltd. (A Group Brand Legrand) - NEW DELHI & Chandigarh

(2025-10)

TAKING CARE OF ALL SERVICE RELATED COMPLAINTS ASSIGNED UNDER MY AREA, MAINTAIN AND IMPROVE THE TAT FOR BREAKDOWN CALLS, INSTALLATIONS
TIMELY COMPLETION OF ALL PM'S SO THAT WE CAN MINIMIZE THE BREAKDOWNS
PLANNING FOR COMPLAINTS AS PER NEAREST ENGINEER VISIT & ASSIGNMENT, CURRENTLY TAKING CARE FOR DELHI NCR & UPW REGION

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