Senior Manager at Hexaware (2023-02 – Present)
Working as a Senior manager overseeing multiple programs within different engagements (Application Dev & Support) in FPP and T&M
- Created, reviewed, and maintained legal and commercial documentation, including MSAs, SOWs, and Change Requests, ensuring readiness and compliance for program engagements.
- Co-ordinating for program proposals for a new opportunity working along with pre-sales, account managers and vertical heads
- Maintained a margin of 50% across portfolios
- Proactively upskilled through organizational Generative AI training, strengthening expertise in AI-driven solutions and emerging technologies.
- Worked on identifying GEN AI usecases for recommending proposals for the customer
- Develop and implement strategic program plans aligning with company vision
- Drove program success by enforcing governance standards, conducting regular audits, and tracking milestone progress to ensure alignment with scope, quality, cost, and schedule targets.
- Facilitate regular connect and status updates to stakeholders, ensuring transparency
- Proactively explored new venues and opportunities in existing customers to expand portfolio
- Handling revenue forecasting for all engagements and ensuring projected quarterly forecasts are met
- Identify, monitor and track program risks and issues and implement corrective actions to address deviations from the program plan
- Use of GEN AI tools like CoPilot and ChatGPT during development(coding prompts), user stories creation, test scenarios/test cases reducing the effort considerably.
- Use of GEN AI for organizational level customer dataset data preparation and cleansing
- Leveraged GenAI extensively to enhance day-to-day program management activities, particularly in improving meeting productivity and monitoring program health.
- Conducted and encouraged Team building exercises to improve team rapport and co-ordination with each other and also worked on increasing team morale.
- Handled performance reviews for team members and guided and worked with them as per their career aspirations
Program Manager at Royal Cyber (2022-07 – 2022-11)
Handling multiple Staff Augmentation programs and responsible for daily operations in Dot Net Application support and Maintenance
- Implemented a 30-60-90-day action plan to evaluate existing systems, identify improvement opportunities, and optimize operational processes.
- Anticipate and proactively lookout for opportunities for expansion of programs
Manager – Delivery at Virtusa (2021-06 – 2022-07)
Responsible for 5 engagements within Virtusa handling over $5M in revenue per year
- Cultivated long-term client partnerships through consistent communication and delivery excellence, successfully generating new business opportunities and driving account expansion.
- Retained a consistent high CSAT score on a quarterly basis
- Maintained a margin of 55% across portfolios
- Handled managed services and staff augmentation in fixed price and time and material project types
- Led the development of an eCommerce platform for a U.S.-based retail client using.NET and ReactJS, leveraging Azure DevOps for source control, CI/CD, and deployment management.
- Led application maintenance, enhancement and operations for an insurance client, ensuring seamless service delivery across Sitecore, SharePoint, and Python platforms.
- Performed Root Cause Analysis (RCA) to identify and eliminate recurring issues, improving system stability and service quality.
- Worked on development of a SAAS product along with the engineering team. This is a cloud hosted subscription-based software solutions that are designed to bolt-on to a retailer's existing computer systems and website reducing overall implementation effort, risk and cost using DOT Net.
- Ensured efficient onboarding and offboarding by facilitating timely issuance and retrieval of laptops and managing user access lifecycle in compliance with organizational policies.
- Enhanced employee satisfaction through targeted engagement initiatives, leading to a significant reduction in attrition and improved workforce retention.
Senior Project Manager at Ameex Technologies (2021-02 – 2021-05)
Responsible for delivery and program management
- Handling US based customer projects for eCommerce support implementation
Program Project Manager at BORN Group (2018-07 – 2021-01)
Program Project Manager for a B2C end to end eCommerce implementation
- Led the end-to-end development of an eCommerce platform from inception through delivery using Salesforce Commerce Cloud using SFRA platform for a Singapore-based healthcare client.
- Managed application support for a middle east-based marketplace platform on Magento 1.4
- Spearheaded strategic planning and execution for the migration from Magento 1.4 to Magento 2, delivering platform enhancements, seamless deployment, and multi-country expansion for a key $1.4M client.
- Managed the integration of third party enterprise systems, including PIM, OMS and Payment ensuring seamless data exchange and efficient execution of product management and order fulfillment processes
- Ensuring the use of CI/CD pipelines to automate the process of building and testing
- Maintained performance benchmarking (inclusive of image cleansing) and code security assessment processes using Locust and SonarQube, improving system reliability and software quality.
- Different phases of AGILE project lifecycle with the phase wise documentation and artifacts
- Performing scrum ceremonies such as sprint planning, daily standup, grooming, review and retrospective and monitoring velocity and burndown sprint-wise
Technical Project Manager at LEBARA Media and Telecom Service Ltd (2017-02 – 2018-04)
Infrastructure Project Manager managing various teams across different streams and handing it successfully to support teams post its completion
- Liaised with vendor team as the face of Lebara for their deliverables
Project Manager at WIPRO Technologies - Client: LLOYDS BANKING GROUP (UK) (2012-08 – 2017-01)
Successfully managed a large-scale infrastructure program with a 90-member team spanning Windows, UNIX, Storage, and VMware administration
- Managing day to day operations ensuring 98% system availability, ensuring high availability, reliability, and performance of IT infrastructure services.
- Monitor service performance against SLAs, KPIs, and operational metrics(including MTTRS)
- Manage incident, problem, and service request processes to minimize downtime and improve service quality.
- Collaborated closely with the Change Advisory Board (CAB) to review, approve, and govern production changes, ensuring adherence to change management processes
Technical Service Specialist at IBM India Pvt Ltd (2011-09 – 2012-07)
Worked as a L3 and SME Netbackup administrator for a telecom based customer based out of Australia
Senior Specialist at HCL Comnet Systems and Service (2009-10 – 2011-08)
Worked as a L3 Netbackup administrator for a pharma based customer based out of North America and Europe.
Assistant Manager at ICICI Bank Pvt Ltd (2007-10 – 2009-09)
Worked as a Level 2 and Level 3 NetBackup Administrator in a data center for ICICI bank and all its subsidies
- Installed and managed network and infrastructure cabling within data center environments
- Performed server installation, hardware upgra
