Lakshmi Kanaginhal

Experienced Engineer with 2 years in Cloud and Infra Services with hands-on experience in responding to customer queries through inbound calls, emails, chat, and web tickets within defined SLAs. Proven ability to log, categorize, and prioritize incidents and service requests, managing their life cycle in alignment with ITIL guidelines. Skilled in diagnosing and troubleshooting technical problems related to application functionality, system errors, and user access.

Demonstrates strong expertise in using Service Now tools for ticket management and escalation processes. Experienced in collaborating with cross-functional teams to address complex issues, providing seamless support for end-users, and maintaining a high level of customer satisfaction. Adept at creating knowledge base articles to enhance team efficiency and proactively improving service desk workflows.

Engineer - Cloud & Infra Services at LTI Mindtree (2024-02 – Present)

• Project Management: Currently managing the GlobalOne application for EY, ensuring seamless operation and support for clients in the US and EMEA regions.
• Client Focus: Oversee tax and financial functions for EY clients, delivering reliable and efficient solutions tailored to their needs.
• Communication: Act as a primary point of contact for client queries and issues, providing clear and effective communication to ensure client satisfaction.
• Collaboration: Work closely with cross-functional teams to ensure the successful deployment and maintenance of cloud and infrastructure solutions.

BCA in Computer Application – KLE Society's P C Jabin Science College (2020 – 2023)

12th – SVPU science college Hulkoti (2018 – 2020)

10th – G D Shah English Medium School (2018)