Lakshmi Niveditha

3.6 years of experience in SAP Concur, fraud and risk operations, quality, risk and compliance, and travel and expense auditing using SAP Concur. Experienced in quality audits, investigation reviews, SOP compliance, RCA, coaching, and process improvement.

Quality Analyst - WNS Services Private Limited – Uber Client

(2025-02)

• Conduct quality audits for the Uber account identity process.
• Evaluate agent investigations and ensure compliance with SOPs and process requirements.
• Provide coaching and feedback based on quality findings.
• Conduct Root Cause Analysis (RCA) and identify recurring process issues.
• Provide recommendations for process improvement and maintain quality standards.

SAP Concur / Travel & Expense Audit - Hinduja Global Solutions

(2022-09 - 2024-09)

• Reviewed employee travel and expense reports using SAP Concur.
• Performed Travel & Expense Audit checks for accuracy and policy compliance.
• Reviewed receipts, business purpose, expense categories, dates, and amounts.
• Identified duplicate, incorrect, incomplete, or non-compliant expense claims.
• Supported resolution of audit exceptions and maintained accurate documentation.

US Tax - Hinduja Global Solutions

(2022-09 - 2024-09)

Supported US tax-related processes, documentation, and compliance activities.

UK Tax - Hinduja Global Solutions

(2022-09 - 2024-09)

Supported UK tax-related processes, documentation, and compliance activities.

Australian Tax - Hinduja Global Solutions

(2022-09 - 2024-09)

Supported Australian tax-related processes, documentation, and compliance activities.

Quality Auditing - Hinduja Global Solutions

(2022-09 - 2024-09)

• Performed quality audits to identify errors, process gaps, and deviations from SOPs.
• Reviewed findings and provided feedback and coaching to improve quality.
• Supported RCA and process improvement by identifying recurring issues.

Risk & Compliance - Hinduja Global Solutions

(2022-09 - 2024-09)

Reviewed potential risks and complaints, identified issues, and supported timely escalation and resolution.

B.Com - Computers - St. Women's College (2022)