Lakshmi Thapa

Healthcare Quality Executive with practical experience in NABH standards, implementation, Incident Management, KPI Monitoring, Quality Audits, Accreditation support, and supporting continuous quality improvement initiatives.

Executive Quality Trainee - Sri Ramachandra Meidcal Centre - Porur - Porur

(2025-01)

• Preparing overall statistics data on a daily, monthly and weekly basis.
• Handling Incident reporting and performing root cause analysis using FMEA, Fishbone and Pareto Analysis methodologies.
• Conducting incident discussions and call for meetings, preparing minutes of the meeting.
• Tracking and performing data validation, Master Sheet, benchmarking on Quality Key Performance Indicators.
• Assisted in internal audits and ensured adherence to quality and compliance standards.
• Formatting SOPs, Policy Manuals.
• A member in Quality committee meetings (PTAMC, Core, QIPST, Casesheet).

Operations in Health check - Apollo Hospitals - Seshadripuram - Seshadripuram

(2025-01 - 2025-03)

• Managing appointments, guiding patients to the health checkup process, coordinating diagnostic tests, ensuring accurate report generation and facilitating doctors' consultation and arranging further medical consultation if needed.

Quality Department - Bloom Life Hospital - Velachery - Velachery

(2024-09 - 2024-11)

• Preparing overall statistics data on a daily, monthly and weekly basis.
• Handling Incident reporting and performing root cause analysis using FMEA, Fishbone and Pareto Analysis methodologies.
• Conducting incident discussions and call for meetings, preparing minutes of the meeting.
• Tracking and performing data validation, Master Sheet, benchmarking on Quality Key Performance Indicators.
• Assisted in internal audits and ensured adherence to quality and compliance standards.
• Formatting SOPs, Policy Manuals.
• A member in Quality committee meetings (PTAMC, Core, QIPST, Casesheet).
• Worked on Internal departmental audits.
• Upgraded forms for NABH.
• Assisted in Internal reporting and root cause analysis.

Insurance Department - Apollo Hospitals - Bannerghatta Road - Bannerghatta Road

(2024-05 - 2024-07)

• Work on Insurance eligibility, process of insurance and claims

Inpatient and Outpatient services - Aster Hospital - Whitefield - Whitefield

(2023-12 - 2024-01)

• Maintained patient coordination from one department to another
• Resolved patient complaints in a professional manner
• Collected patient feedback and satisfaction

MBA - HHM - The Apollo University, Chittoor, A.P (2023-01 - 2025-12)