Spa Manager – Spa & Recreations - Ran Bass The Palace, Patiala by The Park Hotels - India
(2025-01)
As the Spa Manager at Ran Bass The Palace Patiala by The Park Hotels India, I am responsible for overseeing the daily operations of the spa and recreational facilities, ensuring exceptional guest experiences, and driving revenue growth.
- Oversee all aspects of spa operations, including scheduling, staffing, and facility management.
- Ensure compliance with The Park standards for spa facilities and services.
- Monitor guest feedback and implement improvements to enhance guest satisfaction.
- Manage the recreational facilities, including pools, fitness center, and outdoor activities.
- Ensure cleanliness, safety, and maintenance of all recreational areas.
- Coordinate with vendors and suppliers to procure equipment and supplies as needed.
- Lead and motivate a team of spa therapists, fitness instructors, and recreational staff.
- Provide ongoing training and development opportunities to enhance team skills and performance.
- Foster a positive work environment that promotes teamwork and collaboration.
- Interact with guests to understand their needs and preferences, and ensure personalized service.
- Handle guest inquiries, concerns, and complaints promptly and professionally.
- Implement service recovery measures to resolve guest issues and ensure guest satisfaction.
- Develop and implement strategies to drive spa and recreational revenue growth.
- Monitor financial performance and manage budgets to achieve revenue targets and cost efficiency.
- Analyze market trends and competition to identify opportunities for revenue optimization.
- Plan and execute marketing initiatives and promotional campaigns to attract new guests and retain existing clientele.
- Utilize digital marketing channels, social media, and partnerships to increase spa and recreational visibility.
- Collaborate with the marketing team to develop creative and engaging content for promotions.
- Ensure compliance with Marriott's standards and regulations for spa and recreational facilities.
- Conduct regular inspections and audits to maintain cleanliness, hygiene, and safety standards.
- Implement quality assurance measures to uphold service excellence and guest satisfaction.
Assistant Spa Manager – Spa & Recreations - JW Marriott - Goa, India
(2023-09 - 2024-04)
As the Assistant Manager – Spa & Recreations at JW Marriott in Goa, India, I am responsible for overseeing the daily operations of the spa and recreational facilities, ensuring exceptional guest experiences, and driving revenue growth.
- Oversee all aspects of spa operations, including scheduling, staffing, and facility management.
- Ensure compliance with Marriott's standards for spa facilities and services.
- Monitor guest feedback and implement improvements to enhance guest satisfaction.
- Manage the recreational facilities, including pools, fitness center, and outdoor activities.
- Ensure cleanliness, safety, and maintenance of all recreational areas.
- Coordinate with vendors and suppliers to procure equipment and supplies as needed.
- Lead and motivate a team of spa therapists, fitness instructors, and recreational staff.
- Provide ongoing training and development opportunities to enhance team skills and performance.
- Foster a positive work environment that promotes teamwork and collaboration.
- Interact with guests to understand their needs and preferences, and ensure personalized service.
- Handle guest inquiries, concerns, and complaints promptly and professionally.
- Implement service recovery measures to resolve guest issues and ensure guest satisfaction.
- Develop and implement strategies to drive spa and recreational revenue growth.
- Monitor financial performance and manage budgets to achieve revenue targets and cost efficiency.
- Analyze market trends and competition to identify opportunities for revenue optimization.
- Plan and execute marketing initiatives and promotional campaigns to attract new guests and retain existing clientele.
- Utilize digital marketing channels, social media, and partnerships to increase spa and recreational visibility.
- Collaborate with the marketing team to develop creative and engaging content for promotions.
- Ensure compliance with Marriott's standards and regulations for spa and recreational facilities.
- Conduct regular inspections and audits to maintain cleanliness, hygiene, and safety standards.
- Implement quality assurance measures to uphold service excellence and guest satisfaction.
- Implemented a new revenue management strategy, resulting in a 25% increase in spa and recreational revenue within the first year.
- Introduced innovative fitness programs and activities, attracting new guests and enhancing the hotel's reputation as a wellness destination.
- Received recognition from Marriott International for achieving high guest satisfaction scores and exceeding performance targets.
Assistant Spa Manager - Atmantan Wellness Centre - Pune, India
(2022-11 - 2023-08)
As Assistant Spa Manager at Atmantan Wellness Resort, I am responsible for providing support to the Spa Manager in overseeing all aspects of spa operations. My role involves ensuring exceptional guest experiences, driving revenue growth, and maintaining high standards of service excellence.
- Assist the Spa Manager in managing the day-to-day operations of the spa, including scheduling, staffing, and inventory management.
- Work closely with the Spa Manager to ensure that guests receive personalized attention and exceptional service throughout their wellness journey.
- Collaborate with the Spa Manager to develop and implement strategies for increasing spa revenue, including upselling treatments, promoting packages, and maximizing guest satisfaction.
- Provide support and guidance to spa staff, including therapists, receptionists, and Attendants, to ensure a cohesive team and maintain high levels of performance.
- Assist with administrative tasks such as inventory management, billing, scheduling appointments, and maintaining accurate records.
- Ensure compliance with health and safety regulations, maintain cleanliness and hygiene standards, and uphold Atmantan's reputation for excellence in service delivery.
- Handle guest inquiries, feedback, and complaints professionally and effectively, ensuring prompt resolution and guest satisfaction.
- Support the training and development of spa staff, including conducting Training sessions, providing feedback, and fostering a culture of continuous learning and improvement.
- Assisted in implementing a new booking system, resulting in a 20% increase in efficiency and guest satisfaction.
- Contributed to a 15% increase in spa revenue through effective promotion of special packages and treatments.
- Played a key role in organizing wellness workshops and retreats, attracting new guests and enhancing The resort's reputation as a holistic wellness destination.
Spa Manager - Escenza spa by Grand Victoria the Fern Spa and Resort - India
(2022-02 - 2022-11)
Assistant Spa Manager - Welcome Hotel by ITC - India
(2021-02 - 2022-02)
Assistant Spa Manager - Regenta - India
(2019-07 - 2021-02)
Salon Manager - Young Master - India
(2018-02 - 2019-07)
Salon Manager - Looks Salon - India
(2017-04 - 2018-02)
Salon Manager/Makeup Artist - Jawed Habib - India
(2016-10 - 2017-04)
