Delivery Manager at Elintsys Technologies India Pvt Ltd (2023-05 – 2026-03)
Team handling of developers, testers, project coordinators, business analysts who work from Chennai, Bengaluru, Salem locations (offshore & on-site (customer locations)).
- Conduct daily stand-up meeting & peer-peer meetings to discuss on assigned tickets, on-time completions, backlogs, delays, risk mitigations, resource availability, project targets (sprint schedule), technical issues
- Responsible for daily update to management with project progress, resource issues, technical challenges, customer escalations, project targets and plan, new proposals, customer requirements gap, project deployment issues, external vendor software dependencies, management plan, customer site (factory) visit and etc.
- Pre-sales and project initiation support, managing development, testing, deployment and project closure, support to hiring and on-boarding process to HR, responsible for yearly performance reviews and appraisal process, handling application support - incident & change management, process improvements
- Handled software development and testing, supervising deployment, production support, pre-sales assistance and hiring process
- Managed project documentations, project schedules, project initiation, project delivery, post deployment support and monitoring
- Worked with major MNC clients (Toyota group, Renault-Nissan group, Kia, Tata Motors, IFF, other vendors, in Chennai & Bengaluru to handle the customization projects on customer specific requirements with budget up to 1 Crore cost
Customer Relations Manager at Clouds Dial IT Services Pvt Ltd (2023-02 – 2023-04)
Handled IT sales & operations and client engagement. Working with multiple customers to elevate their business through tailor made products.
- Supporting new customer acquisition for web development projects, e-commerce web sites, digital marketing
Client Acquisition Manager at AYN Technologies Pvt Ltd (2022-09 – 2023-01)
Handling digital marketing and client engagement. Working with multiple industries to promote their business & brands through social media marketing services.
- Administered 20+ projects and provided business consulting to various clients for social media management, SEO, websites, photo/video shoot and etc.
ERP Implementation Consultant at Self Employed (2018-01 – 2023-09)
- Developed technical functions like application software and user interfaces for multiple clients and issues
- Coordination with the end user, requirement study, development, specification writing and training
Delivery Manager at AXL Techno Systems Pvt Ltd (2016-07 – 2017-11)
- Created and supervised technical functions like application software and user interfaces for multiple clients and issues
- Coordination with the end user, requirement study, development
IT Consultant at Freelance (2013-09 – 2016-07)
- Worked on customized project development and websites based on customer requirements, supporting business promotions as vCard, brochure designs and etc.
Senior Systems Analyst at Tech Mahindra (Formerly Satyam Computers) (2006-04 – 2013-05)
- Managed the team/applications with balanced work load, customer / escalations handling, coordination with different teams in providing the necessary solutions
- SPOC for 36 applications for North American applications for PFS/HR-OGC department (Ford Offshore, Chennai)
