Lakshya Jain

To work with an organization in the service/product industry, where learning is shared with a view of collective growth and gives out my best by utilizing skills and experience.

Executive Trainer at Blinkit (2025-09 – Present)

• Training Need Analysis (TNA): Identify training gaps for in-house teams and last mile delivery partners through performance data, audits and feedback.
• Training Plan & Content Development: Design training calendars, modules, SOPs, job aids and assessment materials for various processes and roles.
• Training Delivery: Conduct classroom and on-floor training for in-house staff and last mile team (200+ MP) on operations, SOPs, customer service, safety, quality and compliance.
• Onboarding & Induction: Ensure effective induction and process training for new joiners to enable smooth and quick ramp-up.
• Process Compliance: Ensure adherence to SOPs, quality standards, and operational best practices through regular training & assessments.
• Performance Improvement: Monitor team performance post training, provide feedback and conduct refresher training to close gaps.
• Query Resolution & Support: Resolve training related queries, support teams in problem areas and ensure application of learning on the job.
• Refresher & Behavioral Training: Organize refresher programs and behavioral sessions to build ownership, accountability and customer centricity.
• Audit & Evaluation: Conduct training audits, assessments and feedback analysis to measure effectiveness and ensure continuous improvement.
• Documentation & Reporting: Maintain training records, attendance, evaluation reports and share insights with stakeholders.
• Stakeholder Collaboration: Work closely with Ops, HR and Quality teams to align training with business goals and operational requirements.

Supervisor at Innovative Retail concept Private Limited (BIGBASKET) (2025-01 – 2025-09)

• Handling Super store MP of 30-35 in house team. Daily briefing, discuss about yesterday's performance, escalation, target achievement, inform new SOP, discuss new pay out, clear every single query of in-house team.
• Handling the F&V indent as well.
• Handling 20000+ order processes on a daily basis.
• Handling last mile team of 200+ MP & resolve their query with satisfaction.
• Focus & Responsible for routing and dispatching the shipment.
• Responsible for hiring, de-hiring of in-house team and last mile team as well.
• Responsible for organizing training for staff and new staff for smooth operations.
• Inventory Management & Materiel Management.
• Mystery audit in our zone or others zone as per requirement.
• Stock Analysis, Stock Audit, Cyclic Count, Bin Audit, Stock Reconciliation, and Inventory records.
• Ensure minimizing customer complaints and quick response for mails query and follow ups for every single order and ticket.
• Ensure quality, return stock and maintain cold chain system.
• Handling cash management.
• Manage good relationship with customer for growth of the company.
• Highlights: Maintain 99.99% fill rate complain below 1%.

Sea Import Operations Executive at Starship Lines Pvt. Ltd. (2021-10 – 2024-11)

• Handling end-to-end Sea Import Operations including FCL & LCL shipments.
• Coordinating with shipping lines, freight forwarders, overseas agents, and clients for smooth import movement.
• Managing customs clearance procedures in compliance with Indian Customs regulations.
• Preparation, verification, and submission of import documentation such as: Bill of Lading (BL), Invoice & Packing List, Import General Manifest (IGM), Delivery Order (DO), Bill of Entry (BOE).
• Liaising with Custom House Agents (CHA) for timely clearance of cargo.
• Tracking vessel arrival, filing IGM, and ensuring timely filing of Bill of Entry.
• Coordinating with CFS, ports, transporters, and warehouses for cargo movement and delivery.
• Handling customer communication, providing shipment status updates, and resolving operational issues.
• Ensuring adherence to SOPs, customs laws, and shipping line guidelines.
• Monitoring demurrage and detention to minimize additional costs.
• Maintaining accurate operational records and MIS reports.

High School – CBSE (2017)

Intermediate – CBSE (2019)

Bachelor of Science in Data Analytics – Delhi Skill and Entrepreneurship University

UG Certificate in Logistics – Delhi Skill and Entrepreneurship University

Bachelor of Science in General (PCB) – Indira Gandhi National University

MBA – IGNOU