Project Head, Punjab Sewa Kendra at Terracis Technologies Limited (2024-10 – Present)
- Lead operations of 500+ service centers across Punjab, ensuring seamless citizen service delivery and high-quality SLA adherence.
- Coordinate with state governance bodies for policy compliance and RFP execution.
- Drive revenue growth through B2C partnerships and expansion of service portfolios.
- Oversee state-level P&L management, financial sustainability, and daily operational performance & implement capacity building programs for 1,000+ staff, including district managers and operators.
- Manage inventory and optimize operational efficiency across all centers.
- Introduced process automation tools to improve transaction turnaround times and reporting accuracy & enhanced citizen feedback mechanisms, increasing satisfaction scores by 20% in key districts.
Assistant Vice President, State Head, Uttarakhand at CSC e-Governance India Ltd. (CSC-SPV) (2016-03 – 2024-09)
- Directed statewide rollout and operations of CSC centers under the DeitY mandate.
- Liaised with the State IT Secretary and key stakeholders to align strategic objectives and policy initiatives.
- Oversaw franchise management, operational performance, financial reporting, and service quality & expanded financial inclusion programs in collaboration with partner banks and government agencies.
- Conducted training and workshops for 10,000+ Village Level Entrepreneurs (VLEs) to enhance operational capabilities.
- Implemented G2C services at the state level and coordinated B2C service delivery with multiple partners.
- Established monitoring dashboards for centre performance, enabling data-driven decision-making.
- Successfully rolled out new government welfare schemes, increasing citizen enrolment by 30%.
Project Manager at Smart Chip Limited (2014-11 – 2016-02)
- Managed UIDAI Aadhaar enrolment projects across multiple clusters, overseeing site planning, technical partnerships, and team certifications.
- Directed daily reporting, logistics, manpower selection, P&L accountability, and inventory management to ensure smooth field operations & planned and executed enrolment camps with UIDAI and local authorities, maintaining compliance and timely approvals.
- Implemented process improvements that reduced errors by 15% and enhanced operational efficiency.
- Trained field teams to improve productivity and service quality.
Project Manager at Ultimate Digital Solutions Pvt. Ltd (2014-03 – 2014-10)
- Led UIDAI Aadhaar enrolment projects across multiple clusters, managing site setups, technical partnerships, and team certifications.
- Oversaw daily operations, logistics, manpower selection, P&L accountability, and inventory management.
- Coordinated new enrolment camps with UIDAI and local authorities, ensuring timely approvals and compliance.
- Introduced workflow optimizations to improve efficiency and reduce errors.
- Mentored field staff to maintain accuracy and operational standards.
Program Manager at CSC e-Governance India Ltd. (CSC-SPV) (2012-09 – 2014-02)
- Led NPR digitization projects across 13 states and 1 UT, ensuring accuracy and timely completion.
- Managed CSC operations in Uttarakhand and supported state-level financial inclusion initiatives.
- Streamlined data collection and validation processes, improving project efficiency.
- Mentored new project managers, improving team productivity and delivery standards.
Assistant Manager, Project at Smart Chip Limited (2010-12 – 2012-07)
- Managed state-level UIDAI projects in Ludhiana and Uttarakhand, overseeing center setup and operational performance.
- Supervised team development and inventory management to ensure project efficiency.
- Developed operational SOPs for enrolment centres, reducing downtime and errors.
- Strengthened relationships with local authorities to expedite project approvals and compliance.
Deputy Manager at Reliance Communications Ltd. (2008-12 – 2011-01)
- Initiated and expanded CSC centers in Uttarakhand, contributing to rural network growth under E-Gram Yojana.
- Managed VLE onboarding, channel development, and financial oversight for rural operations.
- Designed training programs for rural entrepreneurs, increasing operational adoption rates.
- Spearheaded local community engagement initiatives, improving awareness of digital services.
Marketing Executive at Adventures India Pvt. Ltd (2008-07 – 2008-12)
- Handled tender identification, supply chain management, and product development, supporting business growth initiatives.
- Conducted competitor analysis and market research to identify new business opportunities.
- Assisted in strategic marketing campaigns that increased client acquisition by great percentage.
