Team Lead at Azure International (2025-02 – 2026-01)
- Managed end-to-end U.S. export operations, from booking shipments to vessel arrival at the destination and cargo release.
- Procured bookings with various shipping lines based on customer requirements and anticipated future demand.
- Coordinated with suppliers and shipping lines for container trucking and gate-in processes.
- Developed automation tools to streamline repetitive tasks, enabling greater focus on high-value activities and significantly saving time.
- Developed an automation tool for Maersk rates that runs at frequent intervals and provides the latest available rates, enabling a competitive advantage by allowing bookings at the lowest possible price.
- Coordinated with team members to ensure smooth operations and that all tasks were completed accurately and on time.
Business Process Lead at TCS (Tata Consultancy Services) (2022-12 – 2025-01)
- Handling US export documentation for the Zim Shipping line on behalf of TCS.
- Coordinating with the team and assigning tasks to team members based on urgency.
- Managing the US correction mailbox, Important/Urgent/Escalation emails, and maintaining SLA.
- Sending Daily/weekly,/Monthly status reports.
- Performed data analysis and created interactive dashboards using Power BI to forecast future demand and support strategic decision-making.
Export Co-ordinator at Eagle Trans Shipping & Logistics (2021-07 – 2022-11)
Freight forwarding company with a global presence in over 12 countries & handling Sea, Air, Land, and warehousing Logistics.
- Managed US export documentation until the vessel reached its destination.
- Worked on Customs Submission, S.I. Submission via INTTRA or shipping lines' site, Amendments, and BL release
- Handled Insurance, COO, Vessel certificate, COD, etc.
- Conducted booking process for 2 months, trained new joiners
- Created a folder & kept the SOP of the process documented
Associate at WNS Global Services (2019-07 – 2021-07)
Handled Chinese export documentation for ONE Shipping line(Ocean Network Express) on behalf of WNS. Worked in three different sections, i.e., Indexing, E2E, and Rating.
- Indexing - Created Combined, Split, Partial, and mixed partial sets of Bill of Ladings
- E2E - Created a bill of lading as per the customer's S.I. and destination requirements
- Rating - Applied ocean freight to BL by verifying the service contract number with the commodity & HS code
- Improved Team Bonding
- Developed a VBA macro tool to monitor users' hourly productivity ii) Compare data between INTTRA SI and BL draft.
- Automation using Microsoft Power Automation
- Handled most VIP customers in the process without any escalation
- Top Performer in the team by submitting and managing the highest Bookings and generating more than $10k of extra profit in 10 Months
- Increase work efficiency by 15% by creating SOP & CSOP of the process
- Suggested brainwave ideas to avoid small mistakes while processing, which helps to make the process much more efficient.
